Roving Engineer

What will be your responsibilities?

1. General:

• Provide best in quality and in time technical support to After market internal customers.
• Ensure that the after market community complies strictly with all OEM's claims and technical obligations.
• Develop and maintains effective quality feedback processes to support the OEM’s.
• Ensure management and distribution of all technical information received from the OEM’s to the BIA Organization are in place and monitored.
• Prepare and submit required reports and feedback (including Action Plans, statistics and progress reports on Technical issues) to BIA local management and Group Technical Support Manager Komatsu.
• Perform state of the art claim files towards the OEM and maximize claim recovery. Monitor and supervise the full claim value chain : From claim submission to claim reimbursment to customers.
• Conduct regular meetings and organizes monthly reporting on Technical Support topics (Technical issues, FC’s, TSI’s, SIRs, PRR,etc) with OEM’s and with BIA aftermarket community.
• Perform remote or on-site technical investigations on major technical issues respecting communication paths between BIA local team, OEM and customers. This includes regular visits on-site (Construction & mining job sites) to support resolution of issues with site teams and customers.
• Perform analysis and support deployment of digital solutions (Smartfleet, OEM programs..) to support technical investigations.
• Strict follow up of BIA and customers safety obligations.

2. Communication:

• Ensure full organizational alignment and related communication.
• Facilitate and actively promote sharing of best practices across countries through the creation of a community of technical support teams.
• Escalate on-time high urgency/high visibility issues and blocking points to local Management and Group Technical Support Manager Komatsu.
• Provide on a regular basis status of team workload, performance on defined KPIs, progress on projects to raise attention on current performance, workload, risks for the organization.

3. Training:

• Train, coach and improve technical competencies of the local technical teams.
• Perform when required technical trainings.

4. Projects:

• Develop projects on technical scope based on organization needs.