Customer Advocate Senior Associate - GBP

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Customer Advocate Senior Associate, you will be responsible for delivering support in achieving metrics and be directly responsible for client satisfaction on service delivery

Position Responsibilities

• Performing call/chat/email support to the customers in line with the processes/procedures defined

• Ensuring delivery of the best of skills and wills in the Operations

• Work in accordance with the Team Leads and highlight any shortcomings in the processes

• Identifying and implementing process improvements

• Build positive relations and teamwork

Minimum Qualifications

• Excellent verbal and written English language skills

• Bachelor’s degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations

• Should have worked in a process driven environment

• Need to have prior GMB experience (preferable)

• Knowledge of International call /Chat/ Email handling and evaluating skill

Preferred Qualifications

• Good MS PowerPoint and MS Excel skills.

• Amenable to work on shifting schedules (e.g early morning and late night)to support different global locations

• Ability to manage multiple ongoing tasks and balance workload effectively against deadlines 

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].