Job Description

About the Role

Our mission is to empower each other to ignite a story through memorable experiences in Kalamazoo. At our company, we lead with integrity, put our guests at the heart of everything we do, and believe the best ideas come from collaboration. We're a team of curious minds who celebrate wins big and small—together.

We are seeking a proactive and detail-oriented IT Endpoint Engineer to help drive our modern endpoint management strategy. This role is heavily focused on Microsoft Intune, Chrome Enterprise Management, and cloud-based device management, ensuring our teams have secure, reliable access to the tools they need anytime, anywhere.
 

This position is a great opportunity to develop deep skills in modern endpoint administration across multiple platforms, including Microsoft Intune and Chrome Enterprise. You’ll play a key role in managing and scaling our endpoint environment while learning to design and implement policies, automation, and compliance standards under the guidance of the Technology Operations Manager.

Key Responsibilities

• Administer and scale a cross-platform endpoint environment supporting 550+ devices across Windows, ChromeOS, macOS, and iOS

• Lead the transition to Microsoft Intune as the primary platform for endpoint policy, compliance, and security, while continuing to leverage Pulseway RMM for monitoring and operational support

• Design and implement Intune policies, configuration profiles, and compliance standards aligned with organizational needs

• Manage the full lifecycle of endpoint devices, including procurement, configuration, deployment, inventory management, maintenance, and secure decommissioning

• Administer endpoint platforms across multiple management tools:

  • Windows devices via Microsoft Intune and Pulseway RMM

  • iOS devices via Microsoft Intune

  • ChromeOS devices via Google Admin Console

• Own and optimize software deployment, packaging, patching, and license compliance across the endpoint environment

Patch Management & Monitoring

• Manage and optimize OS and third-party patching across the endpoint environment

• Monitor and continuously improve device health, compliance, and performance across the endpoint environment

• Proactively identify and remediate endpoint issues
   

Security & Compliance

• Enforce endpoint security policies using Intune (compliance policies, configuration profiles, conditional access alignment)

• Partner with security teams on audits, vulnerability remediation, and endpoint-related incident response

• Maintain strong endpoint security posture across all platforms
   

Automation & Documentation

• Develop and maintain automation using scripting (PowerShell preferred) and RMM tooling

• Improve efficiency through automation of provisioning, patching, and remediation workflows

• Maintain clear, accurate documentation for systems, standards, and procedures
   

Support & Additional Duties

• Participate in an on-call rotation for after-hours support

• Support escalated endpoint-related issues as needed

• Perform additional duties as assigned by the Operations Manager

What You Need for This Position

Required

• 2+ years of experience in endpoint administration, desktop engineering, or a similar role

• 2+ years hands-on experience with Microsoft Intune

• Strong understanding of Windows 11, macOS, iOS, and ChromeOS

• Experience with identity platforms such as Active Directory, Microsoft Entra ID, and Google Workspace

• Experience with endpoint security, compliance policies, and patch management

• Strong troubleshooting skills with a focus on user experience

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP) and how they support endpoint provisioning, connectivity, and cloud-based management
   

Preferred

Relevant certifications include:

• Microsoft Certified: Modern Desktop Administrator Associate

• Microsoft 365 Certified: Endpoint Administrator Associate

• Google Professional Workspace Administrator