Modern Workforce Technology Engineer II

Accountable for providing modern desktop support and end-user technology services, including receiving and responding to incoming support calls, deploying and troubleshooting hardware and software, supporting telephony, virtual environments, mobile device management, network connectivity, video conferencing, print/scan, and other workplace technologies. Serves as subject matter expert for several technologies in the end-user computer space. Follows processes to engage other IT teams (e.g., Network, System Administration, Cybersecurity) to deliver holistic services to end-users, ensuring a complete experience that exceeds expectations. Participates in small...