Claims Insurance Operations Manager, Transformation Initiatives

We are seeking a talented individual to join our Claims Transformation team at Marsh. This role will be based in Poland. This is a hybrid role that requires working at least three days a week in the office.

As Claims Insurance Operations Manager, Transformation Initiatives, you will lead complex projects driving centralization, standardization, and technology advancements within claims operations. You will influence cross-functional teams, align stakeholders, and champion change initiatives to deliver impactful results across the Nordic and Dutch markets.

We will count on you to:

• Lead localization of claims operations in Sweden, Norway, and the Netherlands, understanding claims and client servicing models.
• Identify capacity needs and develop a centralization plan based on best practices.
• Drive adoption of technology solutions for claims management in Sweden (Clearsight).
• Champion change management and secure stakeholder buy-in.
• Maintain communication with senior leadership and cross-functional teams.
• Own Claims KPI reporting for the Dutch and Nordic markets.

What you need to have:

• Minimum 5 years’ experience in claims insurance operations or transformation.
• Strong leadership and stakeholder management skills.
• Deep knowledge of claims and client servicing models.
• Experience driving change and technology adoption.

What makes you stand out:

• Experience with centralization and standardization projects.
• Background in claims technology solutions.
• Ability to deliver transformation plans in a dynamic environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

To apply for this position, please provide your CV in English.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.