Operations Specialist - Contact Centre

Company:

Marsh Corporate

Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Operations Specialist - Contact Centre

We will count on you to:

• Provide quality customer service to clients over phone calls, email or on portal navigation to resolve client’s enquiries efficiently, including liaising with internal & external clients.
• Provide customers with product and service information 
• Identify and escalate priority issues and able to route calls to appropriate resources 
• Complete call logs to ensure that the day-to-day transactions performed are tracked accurately and in timely manner 
• Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met. 

 What you need to have:

• At least a Diploma preferably in any field
• Minimum of 2 - 3 years’ relevant experience
• Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What makes you stand out:

• Good communication and interpersonal skills
• Willing to learn and take on new challenges
• Detail oriented
• Being team oriented

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.