Job Description
About GitHub
GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software
Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations
In this role you can work from Remote, France
Overview
GitHub is growing its Customer Engineering team and we're seeking experienced professionals to elevate our technical customer engagement efforts and grow our EMEA Enterprise Organisation, with a focus on new business as well as strengthening relationships.
In this role, you will lead, develop, and scale an Enterprise Field Services organization across South EMEA , partnering with strategic customers on complex, mission critical transformation initiatives
You will also collaborate closely with the regional sales director to ensure strategic alignment and coordinated execution of joint initiatives
You will act as a senior leader and coach, shaping technical strategy, influencing executive stakeholders, and ensuring consistent value delivery across large, multi-country Enterprise accounts
If you thrive operating at the intersection of technology leadership, customer impact, and organizational scale, this role offers the opportunity to drive meaningful outcomes for both customers and GitHub.
Responsibilities
Enterprise Customer & Industry Leadership
Manages a team of individual contributors, guiding them to analyze enterprise customer business priorities, recognize industry patterns, and assess local market conditions in order to help shape long-term technology strategies.
Provides direction to the team to connect GitHub solutions with major digital and AI transformation projects, navigate complex governance structures, and support multi-year enterprise plans.
Helps the team to align and influence business partners and customer stakeholders to target a technical win and to drive solution selection.
Executive Trusted Advisor
Serves as a senior technical and business advisor to enterprise customers, regularly engaging with executive and C-level stakeholders on behalf of the individual contributor team.
Coaches the team to advocate for enterprise customers, translating their strategic needs into actionable insights for internal GitHub teams.
Handles escalation of complex, high-impact customer issues to senior internal leaders, ensuring timely resolution for concerns raised by the team.
Technology Strategy & Transformation
Oversees the team's strategic analysis of enterprise customer environments, helping identify gaps and opportunities where GitHub solutions can provide unique value at scale.
Leads the team’s efforts to resolve blockers related to security, compliance, architecture, and operational readiness for enterprise deployments.
Enterprise Enablement & Adoption
Ensures the team follows structured enablement and adoption strategies to support enterprise-wide rollout and long-term value realization.
Strategic Sales Partnership
Collaborates with Enterprise Sales leadership to guide the team in influencing solution strategy, supporting complex deal cycles, and achieving technical wins.
Coaches the individual contributors to build strong, multi-threaded relationships across enterprise customer organizations.
Facilitates the utilization of global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts.
Helps develop content for marketing events.
People & Organizational Leadership
Leads a team of individual contributors, focusing on their talent development, success planning, and performance management within the Enterprise segment.
Coaches team members to act as a liaison for customers.
Supports team members' pre-sales activities with large customers.
Qualifications
Required Qualifications:
10+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR equivalent experience.
3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experience.
Preferred Qualifications
14+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 10+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR equivalent experience.