Job Description
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Roles and Responsibilities • Technical: Maintains Ophthalmology / Microsurgery equipment • Electronic/Optical/Mechanical: Total system level trouble-shooting on complex multi-symptom problems • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers • Business growth: Assists in the growth and direction of business in his/her geographic area • Repairing, installing, and servicing ZEISS medical technology equipment and software solutions • Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications • Competence in delivering remote service to diagnose or repair • Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions • Providing technical support to colleagues and customers • Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent • Minimum 4+ years of relevant experience in field services • Proficiency in English and Computer Skills • Excellent communications, listening and interpersonal skills • Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs
Your ZEISS Recruiting Team:
Sikcha Chhetri