Job Description
Overview:
As a process trainer, you will be required to facilitate classes, develop, and design effective visual materials and be up to date with the performance trend of the client area you’re supporting. You are also required to and conduct research, assess, and analyze training needs.
To be successful, you should be proficient in training methodologies, demonstrate superior teamwork abilities and detail oriented.
1. Responsibilities
1.1. Class/Training Management
1.1.1. Conduct training programs as required by the business.
1.1.2. Provide timely and effective coaching and feedback to learners.
1.1.3. Create and conduct assessments on every training facilitated to evaluate the effectiveness of the training.
1.1.4. Review, and analyze the performance of learners post training sessions to identify any training improvements.
1.1.5. Report and update training reports and performance of the learners every end of class.
1.1.6. Monitor the progress of trainees.
1.2. Tasks Management
1.2.1. Prepare all requirements before the start of training, i.e., book venues, ensure all equipment are working, obtain trainees details, ready the training report form, print all worksheet.
1.2.2. Maintain the accuracy of training records to ensure all training programs are tracked.
1.2.3. Research, create, and develop training programs.
1.3. Training Design and Development
1.3.1. Plan, develop & update training curriculum schedule & training content on an ongoing basis.
1.3.2. Evaluate training effectiveness and adjust the approach to improve future classes.
1.3.3. Resolve any specific problems and tailor training programs, as necessary.
1.4. Operational Skills 1.4.1. Identify and assess future and current training needs.
1.4.2. Ensures operational needs are addressed accordingly.
1.4.3. Actively seeks others’ perspectives to ensure inclusiveness and understanding of goals and contributions to operations.
1.4.4. Attend calibration sessions, team meetings and other calls as required by the management.
1.4.5. Maintain a keen understanding and be updated with new training methods and techniques, training trends, developments, and best practices.
2. Competencies
This covers the process involved in assessing and evaluating the Process Trainer’s competency that involves the following major aspects such as Functional, Behavioral and Successional.
2.1. Functional Aspect:
2.1.1. Resource management – ensures follow through on the achievement of goals through effective work practices;
2.1.2. Job knowledge - demonstrates a high level of technical expertise along with process and product knowledge enabling better work decisions; Process Trainer Job Description EBU Training and Engagement
2.1.3. Results/KPI’s – delivers on challenging goals;
2.2. Behavioral:
2.2.1. Promoting a positive culture - enforces policy and procedure and does not tolerate inappropriate behavior in others;
2.2.2. Developing self and others - develops own capabilities while giving direction and instruction supporting employees’ development;
2.2.3. Working with others - proactively offers support and opportunities for others to work together;
2.2.4. Communicating effectively - adapts communication style by understanding and responding to expressed and unexpressed emotion; and
2.3. Successional:
2.3.1. Accountability for self and others - provides direction demanding high standards; and
2.3.2. Empowering others - enabling others access to resources allowing for greater accountability.
2.4. Job Knowledge 2.4.1. Technical skills - holds strong technical skills in own area of the business;
2.4.2. Identify key issues - shows competence in identifying key issues;
2.4.3. Problem solving skills - uses problem solving and analytical skills to draw correct conclusions;
2.4.4. Knowledge sharing - shares knowledge with others;
2.4.5. Expertise - develops reputation for expertise in particular area of the business; and
2.4.6. Proactive – suggests developing sound solutions.
3. Requirements:
3.1. At least 2 years in college
3.2. Excellent communication skills (At least B2 CEF)
3.3. Outstanding knowledge of learning theories and training methodologies.
3.4. Excellent interpersonal and communication skills.
3.5. Excellent analytical skills 3.6. Passion for teaching and public speaking.
3.7. Strong teamwork abilities.
3.8. Friendly and approachable. 3.9. Be able to perform the listed responsibilities with minimal supervision