Back to jobs
Job Description
Our team is in looking for of an experienced Senior Call Center Manager to join our Corporate CRM team, with direct reporting to the Global Call Center Director. The role involves spearheading the execution of all projects laid out for the Call Center in a comprehensive manner, aiding countries in their delivery and implementation. This position includes disseminating strategic plans as well as autonomously crafting new ones to enhance the quality of the interaction with Amplifon’s customers, ensuring countries’ operational performance and maximizing the impact in the business (by increasing conversion kpis along the sales funnel, improving NPS and ROI, lowering the cost per appointment).