Customer Support Representative

Position Details: 

Industry Manufacturing

Work Location Urbandale IA 50322

Job Title Customer Support Representative

Duration 3 Years (Strong possibility of extension)

Job Description:

• Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. 

• Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. 

• Distributes additional product/service/policy information to customer’s dealers and client’s personnel.

• Develops common solutions to problems with team members to maintain required service levels.

• Maintains the accuracy and availability of customer related information on-line. 

• Assists in the promotion of client’s products/services/programs through special program offerings special mailings and pro-active user contact. 

• Negotiates with customer’s dealers and company personnel to provide the proper policy execution and adequate resolution. 

Job Requirements:

• A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. 

• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. 

• Off shift hours, weekends and holidays are a likely possibility. 

• Training will be on 1st shift and last roughly two weeks. 

• Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. 

• Ag/farming backgrounds a plus. 

• Degree preferred but not required.

To know more about the position, please contact:

Monaliza Santiago

314-815-5414