Manager of Collections / Global Business Services Billingual / Hybrid
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a strategic and results-oriented Manager of Collections to join our Global Business Services - Customer Excellence team.
In this role, you will be responsible for driving cash collection performance, reducing aged receivables, and managing bad debt exposure while strengthening cross-functional partnerships.
You will lead a high-performing team of internal and external resources dedicated to supporting North America Account-to-Cash operations and delivering exceptional customer outcomes.
What You’ll Do
In this role, you will:
Lead and develop a global collections organization of internal employees and outsourced partners to achieve key financial targets, including Days Sales Outstanding and predictable cash flow.
Collaborate with Billing, Sales, and Finance stakeholders to identify root causes of payment delays and eliminate systemic obstacles to invoicing accuracy.
Ensure strict compliance with Global Collections Policies, Internal Control requirements, and Sarbanes-Oxley Act (SOX) standards across the collections lifecycle.
What You’ll Bring
The ideal candidate will have:
5–7 years of progressive experience in Collections, Billing, or Account-to-Cash functions within a multinational enterprise or Global Business Services environment.
Strong knowledge of Oracle Enterprise ]Resource Planning (ERP) platforms, Customer Relationship Management (CRM) systems like Salesforce, and advanced performance analytics.
Proven ability in financial leadership, stakeholder management, and negotiating complex Accounts Receivable resolutions with strategic enterprise customers.
Bachelor’s degree in Finance, Accounting, Business, or a related field.
What We Offer (Benefits)
Competitive compensation and benefits aligned with the experience.
Comprehensive health, wellness, and retirement plans.
Flexible work options to support work-life balance.
Opportunities for continuous learning and professional growth.
Call to Action
Ready to lead a high-impact team and drive financial excellence? Apply today to join Iron Mountain and help us shape the future of our Global Business Services!
Category: Finance