Customer Success Manager

The Customer Success Manager (CSM) serves as the primary technical liaison between Kardex and our clients, with a focus on successful delivery, system performance, and lifecycle service engagement post-installation. This role emphasizes long-term customer satisfaction, proactive support, and operational alignment with Kardex's AutoStore-based solutions.

Your tasks

• Serve as the ongoing technical point of contact for assigned customers following project handover.
• Build and maintain strong client relationships that focus on operational support, system reliability, and mutual success.
• Provide hands-on system knowledge to support issue resolution and performance optimization.
• Coordinate with Kardex service, product, and engineering teams to ensure prompt and accurate resolution of technical issues.
• Support software updates, performance audits, lifecycle planning, and system enhancement recommendations.
• Conduct site visits and performance reviews as needed to ensure service alignment and satisfaction.
• Ensure all client configurations, use cases, and service records are documented and updated.
• Deliver client-facing training and best-practice sessions tailored to their use of Kardex solutions.
• Partner with internal stakeholders to ensure customer feedback is captured and considered in product roadmaps.
• Support internal process improvements by sharing common client needs and gaps.

Your profile