Sales Support Specialist- Consumer

SUMMARY Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D H’s vision and values. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for sales goal, forecast and attainment, including the achievement of revenue, post freight margin, and breadth goals. Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction. Create call plans and conduct outbound calls daily with reseller base to build relationships, sell and assist with opportunities. Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base. Responsible for answering sales teams inbound queue calls daily. Promptly answer phone email to respond to all customer requests; promptly return all phone messages within SLA. Attend sales and product trainings. Attend reseller shows and events to meet with prospects in person, as needed. Project a professional company image through customer and vendor interactions. Process and maintain customer transaction through ERP sales platform. Adhere to all company policies procedures and ethics including company attendance policy. Attend team huddles, team meetings, and collaborate with team members. Responsible for creating and presenting business plans for targeted partners. ADDITIONAL DUTIES Keeps work area neat, clean and hazard free. May be asked to work in other areas, as needed for cross training and/or workload. Other related duties as assigned. SUPERVISORY RESPONSIBILITIES · This position has no supervisory responsibility. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS, and/or ABILITIES · Basic knowledge of computer hardware. · Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required. · Professional verbal and written communication skills. · Ability to use PC, phone, calculator, fax, printer, copier. EDUCATION and/or EXPERIENCE · Education o College education preferred and/or equivalent combination of education/experience. · Experience o Minimum 3 years of sales or phone sales experience. o Sales and/or technical certifications a plus. WORK SCHEDULE Fulltime position (40 hours a week), Overtime, Weekends, Holidays, Trainings as required. LANGUAGE SKILLS Ability to read, write, and speak English clearly. Ability to comprehend and use training data from a variety of vendors. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and/or complete employment forms. MATHEMATICAL SKILLS Ability to add subtract, multiply, and divide in all units of measure Use calculator to determine profit margin REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formats. Listen, understand, react and respond to customer, management, and vendor requests/instructions Ability to make sales decisions in regard to profitability and long term customer potential Exercise best judgment to service the customers in the best interest of D H CERTIFICATES, LICENSES, REGISTRATIONS Post hire certifications may be required to gain knowledge needed to stay current in field. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers, reach with arms, talk and hear. The employee will frequently be required to stoop, kneel and crouch. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, the employee is seated in a cubicle environment and is exposed to fluorescent lighting, background noise, and computer monitors.