[Republic Polytechnic TAP] Casual - Guest Services Bellman

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

Accomplish Day to Day Operations

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.

• Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.

• Attend to guests upon their arrival at the entrances handling their inquiries and responding to their needs

• Adapt to changes and ensure adherence to organizational operating procedures and service standards.

• Handles luggage for both arriving and departing guests and groups. This includes proper handling, tagging, and delivering of luggage.

• Rotated to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure guest’s arrival and departure experience is seamless.

• Is trained to handle luggage handling equipment like bell-cart and birdcage trolley.

• Involves in learning applying property management system such as OPERA, and dispatching system such as FCS, etc.

• Delivers incoming items to the guestrooms at the request of Guest Services dispatcher/supervisor/captain or/and guests.

• Maintains the luggage room and luggage trolleys. This involves properly stacking of baggage in luggage room, polishing of trolleys and maintaining a hazard-free environment.

• Handles baggage-related requests such as long-term/short-term storage, luggage repair etc.

• Sorts and delivers the requested daily newspapers to all VIP rooms, suites, and scheduled rooms

• Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department.

• Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.

Perform Service and Operational Excellence

• Always demonstrate exceptional customer service to guests and fellow employees

• Collect and update guest personal information, preferences, practices, and interests to ensure accurate guest profile and history.

• Recommend new ideas to enhance guest experience and revenue generation.

Apply Operational Risks

• Follow Marina Bay Sands Workplace Safety and Health Policy practices

• To comply with all MBS policies and guidelines.

• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.

• Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.

• Respond to emergency situations.

Participate Employee Engagement

• Practice well-mannered behavior and groom yourself according to company standards

• Embrace OneMBS culture.

• Self – motivation for continuous learning and development

Involve in Documentation, Financial and report management

• Attend scheduled departmental meetings as required.

• Carry out administrative duties

• Contribute ideas in support of the company vision, mission, value, and guiding principles

• Active involvement in Sands Care and sustainability programmes

• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements

Education & Certification

• Secondary education preferred

Experience

• Minimum 1 year experience in the same capacity

Other Prerequisites

• Basic knowledge in Microsoft Office applications

• Having a good command of spoken and written English, and any additional language is an advantage

• Pay attention to details and have strong customer service skills

• Mature, meticulous, resourceful, organized, and able to work independently

• A team player and takes initiative to assist other Team Members when required

• Have impeccable follow-through; and “Can Do” attitude and mindset.

• Good guest relation and problem-solving skills

• Be willing to work any day and any shift

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.