Counter Sales

Job Summary 

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools. 

Duties & Responsibilities 

Customer Interaction 

• Delivers exceptional customer service through prompt, professional communication and effective issue resolution. 

• Handles inquiries via phone, email, fax, and in person regarding pricing, product availability, and order status. 

• Processes stock and special orders, coordinates deliveries, and follows up on will-calls, backorders, and special requests. 

• Maintains professional relationships with customers, vendors, and internal teams, supporting a collaborative, solutions-oriented environment. 

• Accurately fulfills sales orders and ensures timely distribution to shipping or will-call areas. 

Counter Sales & Operations 

• Completes required training and applies knowledge effectively across all branch departments. 

• Performs general warehouse tasks, ensuring a clean, safe, and organized work environment. 

• Wears appropriate PPE and conducts safety checks on material handling equipment. 

• Maintains communication with management regarding work status, breaks, and task updates. 

• Monitors customer queues and responds promptly to ensure efficient service. 

Product Handling 

• Sorts, stocks, and labels products accurately according to established systems. 

• Performs quality checks on returned and damaged goods for accuracy and condition. 

• Demonstrates basic product knowledge to assist customers and support sales efforts. 

• Sets up and maintains product displays in accordance with merchandising standards. 

Inventory Control 

• Follows established procedures for accurate inventory tracking and reporting. 

• Verifies incoming and outgoing merchandise, promptly reporting discrepancies or errors. 

Other 

• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements 

• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.   

Qualifications 

• High School or its GED equivalent  

• 3 or more years’ experience with customer service and related functions. 

• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook) 

• Aptitude for mathematical operations and numerical analysis.  

• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities. 

Physical Demands & Work Environment 

This position may require up to 40–43 hours per week and involves regular physical activity, including: 

• Lifting of 25–50 lbs up to 5 hours per day. 

• Operating forklifts and material handling equipment for up to 6 hours daily. 

• Regular bending, squatting, kneeling, and reaching. 

• Prolonged use of hands, arms, and feet. 

• Periods of sitting, standing, walking, and twisting throughout the shift. 

• Visual requirements include close, distance, color, and peripheral vision, as well as depth perception and focus adjustment. 

What We Offer: 
We care about your well-being from day one. Here’s a snapshot of the benefits we provide: 

• Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day 

• Life insurance, plus short- and long-term disability coverage 

• Paid time off – vacation, holidays, and personal days 

• Employee Assistance Program (EAP) 

• Employee discounts 

• ...and much more!