Associate - FTL, Operations

Key Responsibilities 

1. Operations Management 

• Plan, coordinate, and monitor FTL shipments from origin to destination. 

• Ensure timely placement and movement of vehicles as per customer requirements. 

• Track shipments and proactively resolve delays or disruptions. 

• Maintain daily MIS reports and operational dashboards. 

2. Vendor & Fleet Management 

• Identify, onboard, and manage transport vendors and fleet operators. 

• Negotiate freight rates and ensure cost efficiency. 

• Monitor vendor performance and compliance with SLAs. 

• Ensure vehicle availability based on demand forecasts. 

3. Customer Coordination 

• Serve as a point of contact for clients regarding FTL shipments. 

• Understand customer requirements and provide logistics solutions. 

• Handle escalations and ensure timely issue resolution. 

• Maintain high service quality and customer satisfaction levels. 

4. Documentation & Compliance 

• Ensure proper documentation (LR, POD, e-way bills, invoices, etc.). 

• Ensure compliance with transportation regulations, safety standards, and company policies. 

• Maintain accurate records of shipments and billing data. 

5. Cost & Budget Control 

• Optimize routing and load planning to reduce transportation costs. 

• Monitor freight costs and identify cost-saving opportunities. 

• Ensure billing accuracy and timely invoicing. 

6. Technology & Tracking 

• Work with TMS (Transport Management System) for operations tracking. 

• Use GPS and tracking tools for real-time shipment visibility. 

• Generate performance reports and analytics. 

7. Team Coordination 

• Coordinate with warehouse teams, dispatch, and planning teams. 

• Guide and support junior team members (if in managerial role). 

Key Skills & Competencies 

• Strong knowledge of FTL transportation and logistics operations 

• Vendor negotiation and management skills 

• Good communication and stakeholder management 

• Analytical and problem-solving ability 

• Familiarity with TMS, GPS tracking systems, and MS Excel 

• Ability to work in a fast-paced and dynamic environment 

Qualifications 

• Graduate / Postgraduate in Logistics, Supply Chain, Business Administration, or related field 

• Certifications in Logistics/Supply Chain (preferred) 

Experience 

• Executive: 2–5 years in logistics/FTL operations 

• Manager: 5–10 years in FTL / transportation operations 

Key Performance Indicators (KPIs) 

• On-time vehicle placement and delivery 

• Freight cost optimization 

• Vendor performance metrics 

• Shipment tracking accuracy 

• Customer satisfaction levels 

• Reduction in transit delays and claims 

Work Conditions 

• May require working in shifts or extended hours 

• On-call support for operational issues