Project Manager

About the Role:

The Project Manager is responsible for leading complex customer projects and cross-functional initiatives from initiation through delivery. This role serves as the central delivery leader across technical teams, business stakeholders, and customers to ensure projects remain aligned to scope, schedule, budget, compliance requirements, and customer expectations.

This is a highly customer-facing role that requires professionalism, strong organizational leadership, sound decision-making, and the ability to manage multiple priorities simultaneously. The Project Manager must be comfortable operating within evolving environments, proactively identifying risks, driving accountability, and maintaining clear communication across stakeholders.

The ideal candidate brings strong delivery execution skills, stakeholder management capabilities, business awareness, and the ability to maintain structure and momentum across complex initiatives. This role is expected to operate with a high degree of ownership and accountability while partnering closely with leadership, customers, and cross-functional teams.

Responsibilities:

• Lead and manage complex customer engagements and project initiatives across cross-functional teams.

• Drive project planning, milestone management, dependency tracking, issue resolution, and delivery execution throughout the project lifecycle.

• Build and maintain project schedules, action logs, risk registers, governance documentation, and executive-ready status reporting artifacts.

• Drive cross-functional execution and alignment across Engineering, Product Management, Testing, Operations, Legal, Sales, and customer stakeholders to ensure successful delivery outcomes.

• Lead customer communications, governance discussions, delivery reviews, and project status meetings.

• Manage stakeholder expectations through proactive communication, issue escalation, and consistent follow-through.

• Identify risks, blockers, and dependencies proactively while driving accountability and resolution across teams.

• Lead scope management and change control efforts while ensuring alignment to contractual obligations and business objectives.

• Communicate project health, delivery status, risks, financial impacts, dependencies, and key decisions to leadership and customer stakeholders.

• Ensure compliance with organizational, contractual, and regulatory requirements throughout all project phases.

• Drive operational improvements and contribute to PMO delivery best practices and process optimization efforts.

• Operate effectively in fast-moving environments where priorities, timelines, and requirements may evolve.

What Success Looks Like

Successful candidates for this role are organized, accountable, and customer-focused delivery leaders who can bring structure and clarity to complex projects while maintaining strong stakeholder relationships and delivery momentum.

The ideal candidate demonstrates:

• Ability to manage ambiguity and operate effectively within evolving environments and shifting priorities.

• Strategic thinking and understanding of how project delivery impacts customer outcomes, revenue, and broader business objectives.

• Strong executive communication skills with the ability to provide concise, clear, and actionable project updates.

• Extreme ownership and accountability for project execution, follow-through, and risk management.

• Strong stakeholder management skills with the ability to navigate challenging conversations professionally and effectively.

• Organizational discipline through accurate schedules, documentation, action tracking, governance management, and executive reporting.

• Commercial awareness related to scope management, contractual obligations, delivery commitments, revenue impact, and change control.

• Strong prioritization and decision-making skills in fast-paced environments with competing demands.

• Ability to build client confidence through preparedness, communication, accountability, and professionalism.

• Cross-functional leadership skills with the ability to influence teams and drive alignment without direct authority.

• Perform all other duties as assigned.

Requirements:

• 5+ years of project management, PMO, or equivalent delivery experience.

• Bachelor’s degree in Business, Technology, or related field (or equivalent professional experience).

• PMP certification preferred.

• Experience leading customer-facing projects within complex, cross-functional environments.

• Strong organizational, prioritization, and project execution skills.

• Experience building and maintaining project schedules, governance artifacts, risk registers, dependency management, and executive-level reporting.

• Excellent written, verbal, presentation, and stakeholder communication skills.

• Ability to manage multiple projects and competing priorities simultaneously.

• Strong problem-solving, decision-making, and conflict-resolution capabilities.

• Demonstrated ability to operate independently and drive accountability across teams.

• Experience working within Agile, hybrid, or structured project delivery environments.

• Strong collaboration and leadership skills across technical, operational, business, and customer teams.

• Duties as assigned

Preferred Experience

• Experience working within government, regulated, or highly compliance-driven environments strongly preferred.

• Familiarity with state, local, or federal government contracts, compliance obligations, and customer delivery expectations preferred.

• Experience supporting highly customer-facing implementations, enterprise delivery initiatives, or public sector programs preferred.

• Experience working across complex stakeholder environments involving technical teams, business leadership, external customers, and regulatory considerations preferred.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.