Job Description
Position Summary
Daily supervision and direction of the food and beverage service staff. Assist in the development, implementation and maintenance of quality standards for food and beverage. Interact with guests to ensure a positive guest experience.
Example of Duties
Essential Functions
- Ensure that meals are being served in a professional and timely manner by circulating within the food and beverage and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.
- Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.
- Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
- Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.
Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
- Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.
Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Ability to supervise subordinate staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary.
Qualifications
Experience
Minimum two years food and beverage service background required.
Education
High school or equivalent education required. College degree preferred.