Credit Bureau Dispute Analyst | Eastwood, Q.C

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and how we work.

As a Credit Analyst, you’ll bring this to life every day by combining analytical expertise, attention to detail, and a customer-first mindset to deliver accurate, compliant, and high-quality outcomes in a fast-paced financial environment.

What You’ll Do

• Review and analyze cardholder accounts, transactions, and supporting documents to identify discrepancies and resolve issues accurately

• Conduct detailed investigations and case assessments, ensuring compliance with financial regulations and internal policies

• Manage cases end-to-end, meeting strict service level agreements (SLAs) in a high-volume environment

• Perform validation and quality control checks to ensure data accuracy, consistency, and integrity

• Utilize multiple systems and tools efficiently to support case management and decision-making

• Collaborate with internal teams to escalate complex cases and drive timely resolution

• Maintain strict confidentiality and uphold data security and compliance standards at all times

Core Skills

• Strong attention to detail with the ability to identify discrepancies and inconsistencies

• Experience in document, cardholder, and account review

• Solid case management and organizational skills

• Excellent analytical and critical thinking abilities

• Strong validation and quality control capabilities

• Ability to manage high-volume workloads while meeting tight deadlines (SLAs)

• High level of integrity, confidentiality, and compliance awareness

• Technical proficiency with the ability to navigate multiple systems and tools efficiently

• Experience in a regulated financial services environment (preferred but not required)

What We’re Looking For

• 2 to 3 years experience in financial services, including: Credit analysis, Lending or loan servicing, Collections or delinquency management

• Proven experience in dispute resolution, investigations, or case management

• Familiarity with e-OSCAR is preferred 

• Background in fintech, payments, or banking