Reprezentant Vanzari Service si Piese de Schimb

Bergerat Monnoyeur, dealer-ul Caterpillar in Romania, angajeaza pentru divizia Eneria (motoare si generatoare) - Reprezentant Vanzari Service pentru locatia din Galati.︇︈︎︊️︈️︄​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎

JOB PURPOSE

Based on the activities assigned by his/her line manager, the sedentary Service and Parts Sales Advisor is responsible for the development and follow-up of sales (sales volume, margins, customer satisfaction, market share, etc.) within his/her area of responsibility.
He/she manages, monitors and develops the customer portfolio (active and dormant) within his/her scope, based on the sales policy defined by management.

Job Description

SIGNIFICANT ACTIVITIES - Build customer loyalty and ensure sales development in the area covered (participation, telephone prospecting, customer visits, promotion of offers, portfolio management, etc.) - Identify the after-sales needs of internal and external stakeholders (operational teams, customers, etc.) and propose an appropriate solution - Build and negotiate commercial and technical offers, in collaboration with internal stakeholders (quotations, costings, bids, etc.) - Analyze the market and monitor the competition in order to identify new new opportunities (markets, customers, technologies, etc.) - Update customer data in business tools (contacts, e-mail addresses, customer fleets, etc.) and competitor data - Enter opportunities and actions (sales proposals, visit reports, etc.) into business tools - Initiate and/or participate à in actions of promotion of (demonstrations, trade shows, etc.) - Contribute to the resolution of customer disputes and the collection of accounts receivable, in collaboration with internal stakeholders - Ensure compliance with customer commitments (configuration, delivery, invoicing, etc.) - Where necessary, coordinate the preparation of financing applications by collaboration with the builder's financial institution - Assist, if necessary, in the commissioning of equipment RESPONSIBILITIES AND SCOPE FOR ACTION - Ensure the sales development of your area of responsibility - Ensure that sales targets are met within the scope of your responsibilities - Ensure the quality of data entered into business tools - Contribute to the management of commercial disputes and collections within the scope of responsibility - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) 2 to 3 years' higher education in a commercial or technical field and/or 3 years' significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s) - General commercial knowledge (sales, negotiation, customer relations, etc.) - Professional technical knowledge (mechanical, electrical, hydraulic, etc.) - General knowledge of products (ranges, functionalities, etc.) - General knowledge of IT tools and information systems - Advanced elementary level in English (A2) Behavioral skill(s) - Good interpersonal skills - Active listening - Thoroughness - Analytical skills - Synthesis skills - Responsiveness