First Responder - Franke

Position Title: First Responder
FLSA Status: Non-Exempt

Job Summary:

The First Responder is responsible for providing exceptional emergency and security services within the community. This role includes maintaining a visible presence, responding to emergencies, and ensuring residents' comfort, privacy, and dignity.

Duties and Responsibilities:

1. Emergency Response Services (35%)
   • Provide First Responder emergency response services as needed throughout the campus.
   • Assess emergency situations and determine appropriate action.
   • Perform assistance to residents within the scope of the First Responder’s active license/certifications.
   • Notify appropriate personnel immediately in case of an emergency or disaster.
2. Campus Security (20%)
   • Provide security for the entire campus by maintaining a highly visible profile during the shift.
   • Remain accessible by cell phone at all times while on duty and respond to calls promptly.
   • Be the first contact with law enforcement, fire, and emergency personnel.
   • Report illegal acts, unauthorized entry attempts, and suspicious activity to law enforcement immediately.
3. Documentation and Reporting (10%)
   • Complete detailed reports of shift rounds, events, and any incident reports.
   • Document emergency responses accurately and in a timely manner.
4. Safety and Environmental Monitoring (10%)
   • Maintain a safe, neat, and clean work environment.
   • Report environmental deficiencies such as lighting issues, equipment problems, or items in need of repair.
   • Monitor for safety or fire hazards and report potential problems.
5. Customer Service and Resident Interaction (10%)
   • Provide exceptional customer service and high-quality care by showing compassion and empathy towards residents and their families.
   • Assist residents as needed and maintain positive interactions.
6. Compliance and Training (10%)
   • Follow infection control guidelines and maintain privacy rules and regulations as per HIPAA.
   • Attend all meetings and complete in-services and mandatory training.
7. Other Duties as Assigned (5%)

Qualifications:

• Education: High school diploma or equivalent.
• Certification: CPR required, First Aid certification or ability to acquire within a three (3) month period; EMT Certification preferred.
• Experience: A minimum of one or more year(s) in emergency response or security roles
• Skills: Strong communication and interpersonal skills, ability to handle high-stress situations, and proficiency in report writing.

Physical Requirements:

• Ability to stand, walk, and sit for extended periods.
• Capacity to perform physical activities, including lifting and moving objects in excess of 75 pounds.
• Ability to perform repetitive tasks and respond quickly in emergencies.
• Work is performed in a healthcare setting with potential exposure to infectious diseases and hazardous situations.
• Must be able to work various shifts, including weekends, holidays, and overtime as needed.
• Must have a valid South Carolina driver’s license.