VoIP System Administrator (f/m/d)
Job Description
About us
eGroup is a pioneering provider and market leader of secretary services for small and mid-sized businesses across Europe, with over 20 years of experience. Rooted in a culture of flat hierarchies and a let’s-do-it mentality, we foster an environment where innovation thrives.
Join our dynamic, multinational Product & Software Development Team where passion for crafting software meets the challenge of complex business needs. Our diverse environment thrives on collaborative thinking and welcomes varied thoughts and ideas from all team members. At eGroup, we prioritize the delivery of timely and impactful software solutions, always staying agile to embrace changes and challenges.
What you’ll be doing
You are responsible to operate a 24/7 high-available VoIP infrastructure.
You have an overview over the whole architecture and optimize it further
You plan and install new VoIP services or keep them up to date
Ensure impeccable call quality and performance with state-of-the-art monitoring software
You Monitor and coordinate with our upstream carriers
You support our software developers and AI-Teams with VoIP know-how in the further development of our software
Upcoming projects / challenges
Migration of VoIP Layer 3rd party call control to distributed WebRTC-Softphones
Building a highly available and scalable WebRTC Softphone Registrar
Transition of a SIP Servlet based contact center application to a modern HTML5-application
Modernization and refactoring of the existing environment
Create an interconnect between our contact center application and Microsoft Teams
Create a voicebot application