Operations Manager – Last Mile / XL Delivery (Amazon DSP)
Job Description
About the Role
We are a growing Delivery Service Partner operating large-item deliveries for Amazon XL. We are seeking an experienced Operations Manager to lead daily delivery operations, manage drivers and dispatch, and drive performance across safety, customer experience, and efficiency.
Responsibilities
Oversee daily delivery operations (10–50 routes)
Manage dispatch team and route supervisors
Ensure on-time delivery and route completion
Monitor KPIs (on-time %, damage rate, customer satisfaction)
Handle escalations and operational issues
Manage driver performance and staffing
Improve efficiency and reduce costs
Requirements
3+ years in logistics, delivery, or operations management
Experience managing teams (20+ employees preferred)
Strong leadership and communication skills
Ability to work early mornings, weekends, and holidays
Experience with last-mile delivery preferred
All your information will be kept confidential according to EEO guidelines.