Retail & Branded Merchandise Specialist

RETAIL & BRANDED MERCHANDISE SPECIALIST JOB DESCRIPTION

Department: Patron Experience

FLSA Status: Non-Exempt

Salary Grade: 2

Salary Range/Wages: $16.00 per hour

Work Location: Onsite

FT/PT: Part-Time

Last Revision Date: 04.03.26

 

The Organization: The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music.

The DSO is a complex organization. Operating 365 days per year in historic Orchestra Hall, one of America’s most acoustically perfect concert halls, we are a performing arts institution, an educational facility, and a community center. We are governed by an independent Board of Directors and employ both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, and we are guided by our values of excellence, diversity, resilience, collaboration, and innovation. The DSO is also deeply invested in the city of Detroit; through our Detroit Strategy initiative, we are expanding the DSO’s participation in the growth and well-being of the city.

The DSO offers a unique, fast-paced working environment, an excellent overall compensation package, and is an Equal Opportunity Employer. For more information visit www.dso.org.

Position Summary: The Retail & Branded Merchandise Specialist is a customer service forward position servicing the patrons that are coming into the DSO Apparel store to buy merchandise. This position should be knowledgeable with the DSO brand and familiar with the items we carry.

 

Specific Duties and Responsibilities:

• Greeting Patrons with a smile 

• Welcoming them to look around

• Cash and credit handling.

• Stocking merch and keeping the store tidy

• Knowledge of our apparel and branded items

• Opening and closing duties before and after concerts, and other times as assigned 

 

Required Qualifications:

• POS (Point of Sale) experience
• Retail experience
• Organizational and display experience 
• Exceptional customer service skills
• Successful experience working in, and contributing to, a collaborative, team environment 
• Ability to act independently, take initiative, and meet changing priorities. 
• Successful experience working in, and contributing to, a collaborative, team environment.

Not sure you meet 100% of the qualifications? If this role speaks to you and you believe that you can excel, we encourage you to apply. The Detroit Symphony Orchestra is committed to considering candidates with diverse workplace experiences and backgrounds who are interested in building and delivering impactful services and programs.

 

Additional Information:

• This is an hourly, non-union position.

• Successful candidates must be available to work a varying schedule, including nights and weekends, to meet the needs of the DSO’s performance schedule.
  
• All positions at the DSO require the successful completion of a background check prior to beginning employment. A criminal record does not automatically disqualify candidates.
  

Physical Requirements:

	Never 0%	Seldom 5% - 25%	Occasionally 26% - 50%	Periodically 51% - 75%	Frequently 76% - 100%
Standing				x
Walking			x
Prolonged Sitting	x
Lifting/carrying up to 10 lbs.			x
Lifting/carrying 10 - 25 lbs.			x
Lifting/carrying 26 - 50 lbs.	x
Lifting/carrying more than 50 lbs.	x
Pushing/Pulling			x
Climbing		x
Stooping/Kneeling/Crouching/ Crawling
Reaching	x
Manual dexterity			x
Driving a Motorized Vehicle	x
Repetitive Motions		x

 

Position Reports to: Senior Director of Events & Patron Experience

 

Direct Reports: N/A

 

If accommodation is needed to ensure your successful participation in the

application or interview process, please reach out to [email protected] for assistance.