Order Support Specialist - Finnish Speaker

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com. 

Job Title: Customer Service Specialist

Reports to: Supervisor, Customer Service

Career Band: 4 

Position Location: Budapest, Hungary 

Number of Direct Reports: n/a 

Position Summary:
 

Based at our Shared Service Center in Budapest, the Customer Service team supports customers throughout the order lifecycle, including order entry, order management, quotations, customer master data maintenance, and issue resolution.

As an Order Support Specialist, you will play a key role in ensuring the accurate and timely processing of customer requests while delivering an excellent customer experience. Working closely with Sales, Finance, Distribution, and other internal teams, you will help drive operational excellence through effective order management, data accuracy, problem-solving, and continuous process improvement.

Key Responsibilities

• Provide exceptional customer service to internal and external stakeholders across order entry, order management, quotations, and customer master data activities.

• Process and manage customer requests accurately and efficiently while meeting service level expectations.

• Resolve customer enquiries and escalations by partnering with Sales, Finance, Distribution, and other internal teams.

• Maintain high levels of data accuracy across orders, quotations, customer records, and business systems.

• Monitor orders throughout the order lifecycle and ensure timely follow-up and resolution of issues.

• Develop and maintain customer service reports and operational documentation.

• Identify opportunities to improve processes, efficiency, and customer experience.

• Build expertise in CRM and ERP systems and leverage available tools to support operational excellence.

• Support onboarding, training, and knowledge-sharing activities when required.

• Provide guidance and support to colleagues and act as deputy to the Team Leader when required.

Required education/experience:

• Demonstrates a high level of integrity, professionalism, and commitment to compliance.

• Strong attention to detail with a focus on data accuracy, documentation quality and process adherence.

• Proven customer service, customer operations, order management, shared services, or related experience within a multinational, SSC, or office environment.

• Experience working with ERP systems (e.g., SAP, Oracle, or similar) is preferred.

• Fluency in English and Finnish, both written and verbal, is required. Additional European language skills are considered an advantage.

• High school diploma or equivalent required. Bachelor's degree preferred; however, candidates with relevant experience and demonstrated capability will also be considered.

• Excellent problem-solving skills with the ability to investigate issues, identify root causes, and drive resolution.

• Strong organizational skills with the ability to manage competing priorities and meet deadlines in a fast-paced environment.

• Comfortable working independently, taking ownership of tasks, and making sound decisions within established processes and guidelines.

• Strong written and verbal communication skills, with the ability to build effective relationships across teams and functions.

• Demonstrates good judgment, professionalism, and diplomacy when interacting with internal and external stakeholders.

• Calm, approachable, and methodical, with the ability to remain effective when managing complex situations or changing priorities.

• Resilient and adaptable, with a proactive, solution-oriented mindset and the ability to operate effectively in ambiguous situations.

• Strong digital literacy and confidence working across multiple systems and platforms.

• Proficient in Microsoft Office applications, particularly Excel.

Working Conditions: 
 

This position requires repetitive typing and regular use of a computer plus multiple displays. 

Most of the other physical demands are typical with those associated with an office environment. 

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.