CUSTOMER SERVICE REPRESENTATIVE

Job summary

The Customer Service Representative is responsible for an assigned customer base along with the administrative tasks associated with the position.

Essential functions

• Answer phones as needed.
• Assemble and ship sample packages.
• Promptly provide customer with samples as required and facilitate any follow up necessary.
• Assist sales team with requests for sales tools, and collateral, etc.
• Complete special projects and assignments that are not specific to this outline but as required and directed by supervisor.
• Develop and publish Customer Status reports as required for specific customers.
• Enter Sales Orders into the order entry system in a prompt and accurate manner, including order acknowledgements.
• Maintain direct Customer base as required.
• Perform duties and responsibilities with a sense of purpose, professionalism and attention to detail.
• Perform prospecting calls to new customers. Publish reports documenting call activity.
• Prepare quotations and publish follow up information.
• Prepare shipping of finished orders which include packing slips, Bill of Ladings, etc.
• Printing, scanning, and copying *documents as requested.
• Process sales invoices.
• Promote a team environment.
• Utilize resources in a way that minimizes cost and maximizes productivity.
• Foster safe work practices.
• Perform other duties as assigned or as the situation dictates.

additional responsibilities

• Perform special requests as directed by the Customer Service Manager.
• Follow prescribed safety guidelines in accordance to Orafol’s Safety program.
• Maintains an optimal level of product quality and adheres to Orafol’s Quality Program.
• Each employee is expected to complete the scheduled tasks efficiently and within the designated time duration.

POSITION requirements

Education Requirements:

• BS or BA Degree
• Other: Individuals without the required Degree can be considered if their work experience and qualifications match the content of this job description.

Work Experience:

• 2-5 years of prior sales/customer service experience, preferably in the plastics industry.

Aptitudes & Characteristics:

• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to respond to direction from multiple people in a team environment.
• Ability to strive towards continuous improvement.
• Ability to work independently and multi-task in a fast paced environment
• Ability to work well under time/deadline pressure.
• Ability to work with little to no supervision, multi-task and meet deadlines;
• Detailed-oriented.
• Must be a fast learner, driven and self-motivated
• Must be well organized and responsive to customer needs.
• Must has a positive “can do” attitude and a sense of accountability; takes initiative.
• Proficient in Microsoft Office specifically Excel and Word.
• Required to maintain a clean and presentable work area and appearance
• Strong interpersonal, communication, organizational and follow-through skills.