Application Engineer I
Job Description
About The Modal Shop – An Amphenol Company
The Modal Shop delivers innovative structural vibration and acoustic sensing systems and services to test laboratories and manufacturing facilities around the globe. We offer a world-leading sound and vibration rental program, precision calibration systems, modal shakers, non-destructive test systems, and digital sensors, which are all designed to simplify testing for our customers. We’re a fun, fast-paced team based in Cincinnati, Ohio. With a focus on Total Customer Satisfaction for both our internal and external customers, we have strong and ongoing commitment to being a great place to work! Learn more about our team | www.modalshop.com + www.linkedin.com/company/the-modal-shop
More Reasons to Join the Team
The Modal Shop offers a highly collaborative, team-based atmosphere with (bonus!) a casual dress code. We celebrate successes with team-wide events, offer ongoing professional development opportunities, and bring out our Modal Spirit for the holidays and special events (we’re talking Chili Cook-Offs, The Modal Olympics, Cornhole Tournaments, and more!). Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. The Modal Shop also provides all full-time team members with 100% employer paid medical premiums for you and your family.
As an Application Engineer with The Modal Shop, you will work on our rental and services team providing technical sales support to customers looking to rent The Modal Shop, Larson Davis and PCB Piezotronics products. The Rental Team at The Modal Shop provides customers with access to a broad portfolio of sound and vibration test and measurement equipment, along with the technical expertise needed to support successful testing. The team works closely with customers to understand application requirements, recommend appropriate rental solutions, and deliver responsive support throughout the rental process. An Application Engineer on the rental team supports customers by understanding their application needs, recommending the appropriate products and solutions, and providing technical guidance to ensure successful use of The Modal Shop’s rental equipment.
Additional Duties:
- Provides general sales support and phone coverage for customers.
- Receives training in basic piezoelectric and sensor theory to support The Modal Shop, Larson Davis and PCB Piezotronics product lines.
- Provides quotations for products and services in accordance with pricing and delivery policy.
- Assists Application Engineers and Product Managers with follow up on consignment orders and logged quotes.
- Responds to telephone calls or correspondence from customers and representatives for new contracts or repairs:
- Assists customers technically and seeks technical assistance when needed to best serve the customer.
- Assists in the expediting of orders and repairs.
- Generates RMA forms, documents information from customers.
- Performs follow up on sales activity.
- Acts as a liaison between the customer and Product Managers by communicating customer feedback and customer input required for market research.
Minimum Qualifications:
- Education: Two-year technical degree or equivalent specialized training.
- Experience: 6 months to 2 years’ related experience.
- Travel Requirement: As needed.
Preferred Qualifications:
- Sound and Vibration industry knowledge and experience a plus.
Additional Benefits:
- 100% Company Paid Medical Premiums
- Vision and Dental Insurance
- Paid Time Off
- Company funded HSA and HRA Accounts*
- Employer paid basic life insurance, short- and long-term disability insurance
- 401k Company Match
- Annual Bonus
- Tuition Reimbursement Program
- Dependent Orthodontic Reimbursement
- Employee Discounts, Holiday Gift Certificates, Referral Bonus
Physical Demands (U.S. only)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
International Traffic in Arms Regulations
This position requires access to “controlled technology” as defined in the Export Administration Regulations (15 C.F.R. §730 et. seq.) and “technical data” as defined in the International Traffic in Arms Regulations (22 C.F.R, Chapter 1, Subchapter M). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.
PCB Piezotronics is an equal opportunity employer