Director, People Partner / Colleague Strategic Partner - Digital Membership
Job Description
The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
The People Partner, Director (internally known as Colleague Strategic Partner (CSP) will join the CSP organization at American Express, serving as a strategic advisor to senior leaders and their teams across U.S. Consumer, Membership Portfolio Services (MPS) that focused on digital product transformation and innovation.
In this role, the Director will provide strategic HR support to our colleagues to influence and accelerate workforce readiness, elevate change leadership, transform processes and experiences, and deliver on our competitive value proposition. Success will be achieved through a close partnership with key stakeholders and the ability to anticipate business needs, proactively diagnose organizational challenges, and deliver data-driven solutions across a variety of strategic initiatives, all anchored to our overall CEG strategy.
Serve as a trusted strategic advisor to senior leaders, shaping and executing organizational strategies to enable innovation, scale emerging technologies (including AI and agentic commerce).
Lead organizational effectiveness and change to drive business outcomes.
Develop and execute a comprehensive talent strategy that strengthens business performance and agility.
Provide high-impact consultation and practical, data-driven solutions to business leader.
Lead and drive proactive development, engagement, retention, and succession strategies for critical talent.
Design and deliver innovative products, processes, and tools informed by colleague data and insights.
Lead and execute end-to-end change efforts in support of key business priorities.
Minimum Qualifications:
A minimum of 5+ years of People Partner experience focused on tech and digital product innovation.
Demonstrated track record of leading large-scale organizational change and transformation initiatives that delivered measurable business results.
Proven ability to proactively translate business strategy into talent and workforce strategies that drive performance, organizational effectiveness, and fuel growth.
Strong business acumen: understanding of our business strategy, plans, and the impact of internal and external factors.
Strategic thinking: proactively develop ideas that drive meaningful colleague experiences and competitive advantage.
Ability to coach and influence leadership and navigate difficult conversations.
Demonstrated ability to use data to develop insights and make decisions.
A global mindset and experiences with different countries and cultures.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.