Job Description
IT Infrastructure Analyst | HVAC Carrier Enterprise
Introduction:
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Warehouse Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company website:
Position Overview
The IT Infrastructure Analyst is responsible for the day-to-day support, maintenance, and optimization of the company's IT infrastructure throughout North America. This role supports a modern, cloud-hosted server environment, Cisco Meraki networking and physical security systems, and a Microsoft 365 ecosystem. Collaborate with senior infrastructure architects and engineers. The ideal candidate brings broad hands-on experience across servers, cloud hosting, and networking, and thrives in a fast-paced distribution environment where uptime and reliability are critical to business operations.
Key Responsibilities
- Escalate and resolve IT infrastructure helpdesk tickets/incidents; supplement help desk as needed.
- Maintain current documentation for systems, configurations, and procedures; coordinate with vendors/MSPs and manage service contracts.
- Support IT projects (migrations, upgrades, and new site deployments), including travel to install/coordinate infrastructure at new distribution centers and stores.
- Manage and troubleshoot Cisco Meraki networking (switches, Wi‑Fi access points, security appliances) across all locations.
- Monitor network performance and connectivity; optimize bandwidth utilization and configure/maintain VLANs, VPNs, firewall policies, and segmentation.
- Coordinate Meraki network deployments/refreshes and maintain network documentation (topology, IP management, hardware inventory).
- Administer Cisco Meraki cameras/physical security: configurations, retention policies, user access, placement coordination, and timely troubleshooting.
- Support Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, Intune) including Entra ID user/licensing/conditional access and M365 security/compliance (Defender, DLP, MFA).
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or an Associate degree in a related field with equivalent hands-on IT experience.
- 3–5 years hands-on IT infrastructure experience, including strong troubleshooting across servers, networking, and end-user systems.
- Cloud and Microsoft skills: manage cloud-hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune).
- Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands-on work in the Meraki dashboard.
- Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy.
- Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts.
Preferred Qualifications
- Cisco Meraki certification (CMNA or equivalent) and Microsoft certifications (MS-102, AZ-104, or equivalent).
- Multi-site/distribution/warehouse support; barcode scanner support; ITIL/ITSM exposure.
- IT/security and modernization: Intune/MDM experience, vulnerability management/patch compliance, and familiarity with AI models.
Benefits:
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- Company Paid Holiday's
- 401(k) Plan with Employer Match
- Employee Discount Program
- Company Paid Volunteer Time Off
- Invitation to Apply
Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.