Job Description
Company description We work with science-led clients to launch and develop health brands for sustained growth. We do this by creating digital-first experiences that respond to the real needs of consumers, patients and health professionals. Human needs, illuminated by data, so brands show up when and where they can be truly valuable. We call this People Powered Health. We are a generous, idealistic, and uniquely qualified team across data, strategy, science, creative, UX, media and client service. We work with health brands to deliver business impact through brilliant brand experiences, from brand campaigns to digital products and services. We use digital and emerging technologies to help brands build deeper connections with their audiences, connect ecosystems and disrupt traditional marketing. As part of Publicis Health, our team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and sister agencies in London and around the world. Learn more at digitashealthldn.com. Overview At Digitas Health London, we believe the healthcare industry is ready for something new. New tech platforms, data-driven engagement models, and digital product divisions may be foundational to the current wave of change, but it’s ideas, experiences and stories that inspire people to change behaviour. And that’s where you come in. Our work can take on many different forms from product design through to brand launches and omnichannel frameworks. As an Account Manager you will feel comfortable being the day-to-day lead across these projects with a focus on building client relationships so you become a trusted partner. Through this partnership you will be successful in growing your accounts with the support of your senior CS leads. Responsibilities You will act as day-to-day contact for multiple healthcare accounts as part of an integrated digital team You will understand the strategic and creative vision for the brand(s) you work on, contribute to discussions, and detect/anticipate strategic and creative inconsistencies or potential issues You will manage client (and agency) expectations – what is possible, by when, at what cost; educate the client on agency processes You will work closely with the Senior CS leads to spot and convert opportunities within your accounts You will collaborate with the project management team to develop and implement timelines, prepare project scopes, and conduct financial reporting. You will take responsibility for the trafficking of active projects, ensuring resource is booked and briefed in a timely fashion You will help prepare for and contribute to internal and client status meetings, ensuring that you have all documentation prepared and ready for meetings You will write briefs and provide supporting material for the UX and Creative departments which are thought-through and appropriate You will have the ability to assess creative work against a brief, and give rational objective feedback You will ensure all client queries are responded to promptly (same day), where necessary allocating responsibility to other team members Qualifications You have proven experience operating in either a Senior Account Executive or Account Manager role You have a passion and enthusiasm for health, immerging technology, and innovation You have experience in co-leading project teams to plan and deliver digital campaigns, supporting to develop multi-channel, multi-faceted, multi-market strategies You understand the importance of delivery within a digital project and if needed, could manage, and run projects within scope You are a strong communicator and know how to tell compelling stories in PowerPoint You can support in workshops and brainstorms with preparation, participation, and follow-up You are a self-starter and not afraid to show initiative, capable of organising your own time to achieve deadlines, prioritising tasks within given time frames, and knowing when to ask for help Additional information Digitas Health offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including: 📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups). Publicis Groupe works primarily from the office or our clients' office four days per week. At Digitas Health, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.
You have proven experience operating in either a Senior Account Executive or Account Manager role You have a passion and enthusiasm for health, immerging technology, and innovation You have experience in co-leading project teams to plan and deliver digital campaigns, supporting to develop multi-channel, multi-faceted, multi-market strategies You understand the importance of delivery within a digital project and if needed, could manage, and run projects within scope You are a strong communicator and know how to tell compelling stories in PowerPoint You can support in workshops and brainstorms with preparation, participation, and follow-up You are a self-starter and not afraid to show initiative, capable of organising your own time to achieve deadlines, prioritising tasks within given time frames, and knowing when to ask for help
You will act as day-to-day contact for multiple healthcare accounts as part of an integrated digital team You will understand the strategic and creative vision for the brand(s) you work on, contribute to discussions, and detect/anticipate strategic and creative inconsistencies or potential issues You will manage client (and agency) expectations – what is possible, by when, at what cost; educate the client on agency processes You will work closely with the Senior CS leads to spot and convert opportunities within your accounts You will collaborate with the project management team to develop and implement timelines, prepare project scopes, and conduct financial reporting. You will take responsibility for the trafficking of active projects, ensuring resource is booked and briefed in a timely fashion You will help prepare for and contribute to internal and client status meetings, ensuring that you have all documentation prepared and ready for meetings You will write briefs and provide supporting material for the UX and Creative departments which are thought-through and appropriate You will have the ability to assess creative work against a brief, and give rational objective feedback You will ensure all client queries are responded to promptly (same day), where necessary allocating responsibility to other team members