(Associate) Director Talent & Client Excellence

Are you our new colleague? We’re looking for a 

(Associate) Director Talent & Client Excellence

Diemen hybrid or remote full time

how you will contribute

The Talent & Client Excellence team is responsible for designing & implementing our global business architecture: our global way-of-working that defines how we do business with talent & clients in order to achieve our growth and profitability ambitions. The business architecture is captured in our Partner for Talent Business model and describes our way of working from sales to delivery in terms of capabilities, processes, people, tech and steering. 

As part of the T&C Excellence team you will (re-)design and implement our business architecture together with markets. This includes: 

• translating strategic choices from EB/ELT into our overall business architecture 

• designing new business architecture elements, specifying people, processes, tech & steering

• implementing these new elements in markets, co-driving change from MD till desk level plus the associated revenue & GP/PE growth 

• handing over to market leadership and the Business Operations team for daily steering

Topics the team has recently worked on include our delivery center approach, how to implement our digital market place in our existing units, and our global approach to talent skilling.

The team consists of four other colleagues, reporting into the head of T&C Excellence, who reports into our global head of Strategy & Transformation. 

your typical day includes

Your daily job will be a mix of design activities and implementation activities:

• design activities include collecting market feedback, conducting interviews & learning about new topics, creating global guidelines & standards, and sharing your knowledge with market leadership and experts

• implementation activities include working with markets to create implementation plans, organizing knowledge sharing sessions, coaching market leadership & experts, monitoring progress & impact, providing feedback, and collecting & sharing best practices

On a daily basis, you will interact with a wide range of colleagues, including: 

• market leadership 

• functional experts in markets

• global colleagues from Business Operations, Marketing, Finance, HR and IT

• global colleagues from program & portfolio management

• global colleagues from Enterprise and the CoE

• EB/ELT members

your responsibilities include

• taking the lead on specific business architecture topics within the team, depending on your prior experience and randstad priorities

• being the first contact point for one or more markets for all business architecture topics, depending on your prior experience and relationships 

• aligning with market experts, global colleagues, and global leadership on content development 

• aligning with market leadership and global leadership on market implementation progress

• aligning with the process excellence team and product management on high level tech requirements 

your background

You have an excellent understanding of how we serve talents & clients at Randstad with a minimum of 5-10 years of experience in OTS or PTS talent service models (sales delivery, (onsite) delivery teams or delivery centers) or in our Enterprise delivery models (RPO, MSP). You have experience in operating in complex stakeholder environments. You have managed a P&L or you have led projects as a project leader.

what we ask from you

• excellent organizational sensitivity & interpersonal skills

• strong conceptual & analytical skills

• hands-on implementation skills & experience

• a result driven attitude 

• good verbal & written communication skills in English

together we grow. 

When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.

• An equitable, inclusive culture where everyone can contribute and thrive.

• A workplace prioritizing growth and empowering teams to adapt and excel.

• A company dedicated to supporting you to perform at your best.

• A commitment to pay for performance with transparency, fairness, and competitiveness.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities. 

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. we set direction: it is about anticipating and making decisions that will position randstad for long term success. 

2. we achieve: it is about delivering on our goals and operational excellence.

3. we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.

4. lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance.

Our employment conditions reflect this; 

• competitive salary 

• variable pay for performance 

• option to take part in Randstad's success through our employee Share Purchase Plan

• growth and development opportunities in a fast changing global environment 

• an environment that promotes work life balance: flexibility with intentionality. 

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: [email protected]

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website:www.randstad.com