Job Description
About the Lennox Head Practice
Lennox Head Medical Centre and Epiq Medical Centre provide comprehensive support services to our GPs, enabling them to deliver high-quality, ethical general practice and evidence-based care that makes a genuine difference to patients and the wider community. Situated on Australia’s beautiful East Coast, in a relaxed coastal setting, our two locations offer 12 consulting rooms and 3 treatment rooms. Our experienced and dedicated team of GPs, nurses, and reception staff work collaboratively to deliver high-quality healthcare in a warm, welcoming environment. Both practices are well known for their excellent reputation and ongoing commitment to exceptional patient care, while offering the unique benefit of working in a vibrant coastal community.
The Opportunity
We are looking for a Casual Medical Receptionist to join our Lennox Head and Epiq Medical Centre to be a key team member working collaboratively within the practice, providing high quality customer service all patients. This role will see you managing a busy front desk reception, welcoming patients to the practice, supporting health care professionals as well as general administration duties.
What's in It for You
- Employee benefits to support your mental and physical wellbeing.
- Enjoy dental discounts for both you and your loved ones.
- Reap the rewards of a competitive hourly rate.
Key Responsibilities
- Greeting patients and checking them in and out professionally
- Scheduling and confirming appointments
- Answering phone calls and responding to patient inquiries
- Maintaining patient records while ensuring confidentiality (HIPAA compliance)
- Verifying patient information (insurance details, contact info)
- Handling billing tasks, such as collecting co-payments and processing invoices
- Coordinating with doctors, nurses, and medical staff
- Managing referrals and authorizations
- Handling medical correspondence (emails, faxes, test results)
- Keeping the reception and waiting area organised and calm
- Working within a team environment
Our Ideal Candidate
To excel in this role, you'll possess:
- Exceptional customer service skills with previous customer service experience an advantage.
- Excellent communication skills including a professional & personable telephone manner.
- Detail-orientated.
- Ability to multi-task and prioritise.
- Knowledge of Pracsoft/Medtech is an advantage.
- Ability to work as part of a multifaceted team and independently.
- Neat and professional presentation.
- Flexibility
Why Choose Us
- By becoming a part of our accomplished team, you'll access:
- A dynamic work environment rooted in purpose and values.
- Ample training, development opportunities, and internal growth pathways.
- The chance to make your mark in a company dedicated to fostering Australia's well-being.
Ready to Make a Difference?
If you're motivated to contribute to a healthier Australia and wish to thrive in a top-tier healthcare environment, we urge you to apply now. Join us in shaping the future of healthcare excellence at Health&Co Practices. Your journey starts here.
Lennox Head and Epiq Medical Centre is a part of Health&Co. Health&Co Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. Health&Co fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).