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Nice‑to‑Have Skills
Job Description
Associate, 1st Line Customer Support
Department: Support & Education Services
Employment Type: Permanent
Location: India, Bangalore
Description
We are looking for a motivated Technical Support Specialist to join our Abas team. In this role, you will support our on‑premise and cloud customers with a focus on stable operations, system maintenance, and initial troubleshooting.
Responsibilities
- Provide first‑level technical support for on‑prem and cloud environments
- Troubleshoot failed component and module installations
- Handle initial troubleshooting for network, system, and application issues
- Support the setup of customer connections to our cloud environment
- Escalate complex cases to second‑level and specialist teams
- Document issues and solutions in our support systems
Skills, Knowledge & Expertise
Required Skills
- Interest in cloud technologies (AWS exposure is beneficial)
- Structured approach to troubleshooting and customer communication
- Solid understanding of business applications and their tech stack
- Basic understanding of network concepts (VPN, routing, tunneling)
- Experience with Windows administration or Linux basics (installation, simple commands)
- Ability to work in a support‑driven and collaborative environment
Nice‑to‑Have Skills
- Familiarity with SSO, Keycloak, Auth0, or similar authentication tools
- Basic understanding of databases and database maintenance tasks
- Exposure to automation tools (e.g., Argo CI/CD, Ansible)
- Understanding of ITIL principles
- Experience with business applications or ERP systems