Administrative & Billing Support Specialist

Position Summary

The Administrative & Billing Support is responsible for supporting billing operations and administrative functions to ensure the accurate and timely processing of invoices, account maintenance, and customer requests.

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Essential Duties and Responsibilities

Priority Logistics Billing

· Prepare, review, and process invoices in accordance with contractual terms and established billing procedures

· Ensure accuracy of billing by applying appropriate rates, service levels, discounts, credits, fuel surcharges, and annual increases

· Process billing adjustments, including service charge additions/removals, credits, rebills, and balance corrections

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Customer Account Management

· Create and maintain customer accounts within AMCS, including the setup of new customers enrolled under municipal contracts

· Review and process customer discount requests by verifying submitted documentation (e.g., mailed identification) and confirming eligibility in accordance with program requirements

· Update and maintain accurate customer account information, including billing addresses and contact details

· Adjust account configurations as needed, including credit limits, payment terms, payment methods, and customer classifications

· Process account status changes, including suspensions, reinstatements, and closures

· Administer seasonal service changes, including snowbird suspensions and reactivations

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Administrative Support

· Review returned mail and update account records to maintain accurate customer information

· Monitor and respond to billing-related inquiries through designated email channels in a timely and professional manner

· Manage shared departmental inboxes, including those assigned to specific municipalities (e.g., Chesterfield and Bloomfield Township)

· Coordinate the printing and mailing of invoices for remote team members

· Provide in-person support to customers regarding payments and billing inquiries

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Additional Responsibilities

· Perform other duties as assigned. Responsibilities listed in this document are not intended to be all-inclusive and may be modified or expanded based on business needs.

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Qualifications

· High School Diploma

· Minimum of 1–3 years of experience in billing, accounts receivable, or administrative support

· Proficiency in Microsoft Office Suite, with strong emphasis on Excel

· Strong attention to detail and accuracy

· Effective organizational, time management, and communication skills