Job Description
Service Delivery Manager (SDM) is a professional technical services manager responsible for co-coordinating the delivery of managed services into key enterprise customers by providing a single point of contact to the customer. The SDM plays a vital role in creating long-term customer relationships and acting as the bridge between the client and the operational delivery teams with the ability to make changes in end-to-end processes as required ensuring optimal overall performance on the contract. The key responsibility of the SDM is governance across all areas including service management, incident and change management, continual service improvement, onboarding and workflow, dashboard and reporting, financial performance, and customer satisfaction, as well as playing a key role in ensuring the highest level of operation service delivery.