Job Description

Mission

We are now in requirement of a Subsidiary Administrator to oversee efficient fulfilment of customer orders and shipments. Based in Dubai, this is an exciting and varied role which will require a variety of skills and competencies as the business continues to develop and expand. The successful applicant will be able to demonstrate positive customer service, have good communication and organizational skills. Working in a busy environment, this varied role will suit a self-motivated individual looking for challenge and career progression who has the excellent communication skills that will be required to deal with internal and external contacts.

Main Responsibilities

• Support reactive and proactive order processing of customer quotes and orders

• Coordinate and oversee all office activities including Day to day Office management, creating processes, improving office services, and implementing communication procedures

• Manage office supplies stock and placing orders, manage inventory of office supplies, ensuring availability of necessary materials.

• Manage communication between sales, manufacturing and internal departments regarding customer Services and aftersales service, coordinating agenda and providing small quotations.

• Serve as a key point of contact for customers, Distributers, Resellers, and staff. Arrangement of customer events in house /external.

• Assessing inbound enquiries for quotation and export control screening

• Local stock Management and Arrangement and scheduling of shipments and deliveries across the GCC region

• Maintain a company calendar , schedule appointments , Scheduling of customer installation and sales visits

• Liaison with the UK business to ensure product availability to fulfil customer orders

• Coordinate with the internal travel agency any travel and accommodation arrangements

• Prepare regular office and administrative reports, support onboarding, and training of new employees

Requirements

• Ensure proficient product and job knowledge of what is required in your role; seek training when required

• Adhere to all relevant company procedures

• Ensure compliance with company policies and procedures.

• Handle sensitive and confidential information with utmost discretion.

• Record customer complaints per the CCAR procedure and returns per the GRA procedure

Person Specification

The successful applicant will be able to demonstrate positive customer service, have good communication and organisational skills. Working in a busy environment, this varied role will suit a self-motivated individual looking for challenge and career progression who has the excellent communication skills that will be required to deal with internal and external contacts.

• Qualified to degree level or equivalent in a technical or commercial discipline

• Fluent spoken and written English language skills

• Competent Arabic skills desired

• Proficient use of an ERP system

• Organised, self-motivated, good written and verbal communication skills.

• The ability to remain confident in high pressure customer related environments operating to deadlines

• Excellent teamwork and collaboration skills, and contributes to a collaborative office culture

• Ability to work independently,

• Motivated to understand and learn a wide variety of business processes

This is a varied role which will give the individual exposure to different parts of the business to grow their future career within Renishaw.

On the job training and mentoring will be provided and training courses offered where applicable.

At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement. We believe in a culture of diversity to attract the best people, be part of the best environments and adapt to our diverse customers. We provide equal consideration for employment to all qualified applicants without regards to race, colour, religion, sex, gender identity, sexual orientation, experience, background, age, perspectives and abilities. Renishaw is an equal opportunity employer and is committed to provide any reasonable accommodation for differently abled candidates. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team at [email protected]. Please click here for further information about diversity and inclusion at Renishaw.