Responsible for installing, operating , maintaining and repairing surveillance technical equipment to include all system used by surveillance team (e.g. facial recognition, point of sale system, incident report database system, access control system, alarm system, digital video management system, license plate reader system, close local area network and various system servers.) Repairs equipment in a safe and efficient manner. Ensure all equipment is repaired in an effort to protect the assets of the company.  Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned.  

Essential Duties 

Repairs all surveillance equipment. Maintains Surveillance equipment. Remains up-to-date on the latest Surveillance technology. Attends periodic meetings and training sessions. Ensure surveillance equipment meets Resort World standards and meets or exceeds New York State Gaming Commission requirement. Provide 24 hour emergency response to perform or facilitate emergency repair. Provide technical assistance to other departments to install convert video and audio surveillance equipment. Catalog and inventory all surveillance technical equipment.  

Job Requirements 

Physical and Mental 

Under direction, perform technical work in installing, maintaining, repairing and training in the use of technical surveillance equipment. Ability to stand and walk for an extended period of time. Ability to work in a confined area. Ability to communicate effectively in English (orally and in writing). Communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with all surveillance employees. 20/20 vision/corrective lenses, ability to distinguish colors, shapes and difference in size. Ability to communicate English both orally and written.  

Work/Educational Experience 

•  Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations. 

• Must able to obtain license under the Security Guard Act (“SGA” or Article 7-A of the General Business Law).  

• One (1) year of experience in the installation, maintenance and repair of technical surveillance equipment.  

• Knowledge of working with CCTV system to include cameras, monitors and recording devices.