Message Center Lead

Lead a team of four Message Center operators in a structured environment with operations 24/7/365. Will be responsible for Message Center operations including work completed and accounted for, EKMS inventory, and other duties as assigned. The position works in a SCIF with no access to personal electronics. Must be able to obtain and maintain a Secret U.S. Government Clearance. Note: U.S. Citizenship is required to obtain a Secret Clearance.

Essential Responsibilities:

• Inventory and maintain strict accountability for Local Element CMS/EKMS and other associated classified materials.   

• Receive, process, and distribute incoming and outgoing Naval and civilian message traffic for the AUTEC Project 

• Supervise team of 4 Message Center Operators working 24/7/365 to ensure compliance with government and contractor directives.  

• Report equipment malfunctions to appropriate technical and management personnel. 

• Maintain and establish telephone communications as required including adherence to proper procedures and record keeping. 

• Loading classified material utilizing electronic devices and adherence to stringent COMSEC procedures. 

• As necessary must be able to cover for Message Center Employees during 12-hour shift. 

• Maintain access to required publications and directives and place order for supply, as necessary.  

• Conduct on the job training for new staff and perform periodic updates. 

• Perform other duties as assigned, required or directed.  

Minimum Requirements: 

• High school graduate/equivalent or better. 

• 3-5 years related experience working in an office environment.   

• Ability to pass Message Center Communications Qualifications requirements within 60 days of hire. 

• Maintain and sustain training and level of knowledge requirements in associated administrative and limited technical disciplines. 

• Adapt to a rotating shift schedule (12-hour increments). 

• Maintain a consistent high standard of professionalism with customers and coworkers. 

• Able to follow a structured chain of command. 

• Demonstration of consistent excellent customer service skills required. 

• Occasionally lift/pull/push up to and including 40 pounds of office supplies. 

• Frequently exposed to circuit noise and periodic alarms in the Message Center. 

• Knowledgeable in Microsoft Windows 11 or later and MS Outlook.  

• Consistent excellent oral and written communication skills. 

• Able to read and interpret government directives for CMS/EKMS control. 

• This position requires the individual to be eligible to obtain and maintain a US Government security clearance; US Citizenship is required 

• Must be willing to reside in remote location with limited medical facilities. 

• A valid US Passport is required. 

Preferred Qualifications: 

• Military Message Center/EKMS experience desired and preferred. 

• Proficient in Microsoft Suite of applications 

• 2-3 years of experience leading a team in a structured environment.