Process Specialist (m/f/x) IT Service Management (Porto)

Tasks

 

• Active further development of the company-wide IT service management system based on ITIL
• Continuous improvement of ITSM process and service quality using KPIs
• Supporting and advising consulting our business units in the Enterprise Service Management environment
• Ensuring optimal support of ITSM processes by the ESM application
• Training ITSM process and ESM application users
• Close cooperation with other process owners
• Independent and innovative work with a high level of quality awareness in an open-minded team

Qualifications

 

• Successfully completed studies in economics, business informatics or computer science, alternatively a comparable education with experience in service management
• Good knowledge of ITSM processes
• Ideally certification in ITIL or other ITSM frameworks
• Basic knowledge of IT applications, IT systems and technologies
• "Hands-on” mentality, as well as a convincing appearance, strong communication skills and a high degree of independence
• Good knowledge of English