IT Business Systems Specialist

Careers At Gothic Landscape

*WE ARE ONLY CONSIDERING CANDIDATES LOCAL TO THE GREATER LOS ANGELES AREA*

At Gothic Landscape, we don�t just build landscapes�we build systems that power how work gets done. As the largest family-owned commercial landscape company in the nation, our operations are complex, fast-moving, and deeply rooted in construction and field execution.

We�re looking for an IT Business Systems Specialist/Analyst who understands how technology supports real-world operations�someone who can step into the field (conceptually and sometimes literally), translate operational challenges into system solutions, and drive meaningful improvements across our business.

This is not a generalist analyst role. We�re seeking someone who has worked in or alongside field services or operational environments and knows how systems like ERP, CRM, or job costing platforms impact day-to-day execution.

What You�ll Do:

1) Bridge Construction Operations & Technology

• Partner with teams across construction, field operations, finance, and IT
• Translate business needs into functional requirements, system workflows, and technical specifications
• Act as the primary liaison between field stakeholders and technical teams

2) Analyze & Improve Operational Workflows

• Evaluate processes related to job costing, estimating, scheduling, dispatch, and project tracking
• Identify inefficiencies and recommend ERP-driven or system-based solutions
• Drive process improvement, automation, and scalability

3) Lead Requirements & Documentation

• Gather requirements via stakeholder interviews, workshops, and field engagement
• Develop process maps, user stories, use cases, and system documentation
• Ensure alignment between business needs and technical delivery

4) Support Systems (ERP / CRM / Field Service Platforms)

• Support implementation and optimization of ERP, CRM, HRIS, or field service management systems
• Participate in UAT (User Acceptance Testing), system configuration, and deployment
• Partner with vendors and internal teams on integrations and enhancements

5) Drive Adoption & Training

• Lead change management and user adoption efforts
• Develop training materials and support end users in operational environments
• Continuously improve usability and system effectiveness

6) Leverage Data & Reporting

• Analyze operational data, KPIs, and performance metrics
• Support reporting, dashboards, and business intelligence tools (Power BI, Tableau, etc.)
• Translate data into actionable insights for leadership

Why This Role is Different:

This isn�t a sit-back-and-gather-requirements kind of role. You�ll be working directly with the teams that build, schedule, estimate, and execute real projects in the field�translating complex operational challenges into systems that actually make their jobs easier.

If you�ve ever been frustrated by systems that look good on paper but fail in the field, this is your opportunity to fix that. We�re looking for someone who:

• Understands how construction or field operations actually work (not just in theory)
• Can walk into a conversation about job costing, scheduling, or workflows and quickly connect the dots
• Enjoys being the person who turns �this process is broken� into �here�s how we fix it�

What You Bring:

• Bachelor's Degree in IT, Business, or related field
• 3+ years as a Business Analyst, Systems Analyst, or IT Business Analyst
• Direct experience supporting construction, field service, landscaping, utilities, or similar operational industries
• Hands-on experience with at least one:
  • ERP systems (Vista, Sage, Oracle, SAP, NetSuite, etc.)
  • Field service or scheduling platforms
  • Job costing or project-based systems
• Experience gathering and documenting functional and technical requirements

What Sets You Apart:

• You understand how construction or field teams actually operate
• You�ve supported systems tied to real-world execution�not just corporate workflows
• You can move between technical conversations and operational realities with ease
• You focus on solutions that work in the field, not just on paper

What's In It For You?

• Starting At: $40/Hour (DOE)
• 9 Paid Holidays
• Paid Vacation & Paid Sick Time
• Medical, Dental, Vision Insurance
• 401(k) with Company Match

Why Gothic Landscape?

• Industry leader in construction and landscape operations
• High-impact role with visibility across operations and executive leadership
• Opportunity to shape systems that directly impact field performance
• Collaborative, grounded culture with real investment in technology
• Equal Opportunity Employer