Onsite Administrative Assistant (Mirabella)

 

Role: Onsite Administrative Assistant 

Location: Orlando, FL

Community: Mirabella at World Gateway

Pay Range: $18.00 -$18.50 per hour (depending on education and experience)

Job Type: Full-time

 

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

 

Community Summary

With the serene feel of a Tuscan village, Mirabella is your hidden retreat from the hustle and bustle of the world. Nestled away with a resort pool, tanning sundeck, fitness center, and even a car wash bay, it's the ideal location for those that want to work, play, or simply get away. Conveniently located near all of Central Florida's shopping, entertainment, and all major highways!

 

 

Role Summary

The Onsite Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles. 

 

Responsibilities

• Welcome, interview, and orientation for new residents
• Contact with Property Managers and Owners 
• Enter lease agreements and information on Concierge Plus and CiraNet
• Inform new residents of Oates Energy for proper water usage and billing
• Program gate codes for residents and visitors
• Program access cards and clickers for residents
• Receive and process correspondence
• Receive and inform residents of packages in the concierge plus
• Accounts collection for residents who owe water
• Pest Control listing and information with a technician
• Placing mailings and announcements on the concierge plus
• Answering emails on Ciranet
• Reviewing accounts, charges, and payments with homeowners/ Assist Processing Delinquencies
• Process work orders in Ciranet (enter, update, and close) accordingly
• Process tasks in Ciranet
• Answer phones
• Screen calls for General Manager
• Assist owners and tenants at the office
• Translate
• Process changes of vehicles, telephone no., new tenants, etc. for residents
• Receive parts and material requests from maintenance personnel and inform General Manager.
• Send payments of access cards and others received to the Lock box 

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

 

• Hospitality experience preferred
• Strong organizational skills with the ability to prioritize and multitask effectively.
• Excellent verbal and written communication skills.
• Positive, customer-focused attitude with a professional demeanor.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with property management software is a plus.
• Ability to work independently and collaboratively in a dynamic, fast-paced
• Bilingual (Spanish/English) preferred

 

Physical Requirements 

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

 

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Pay and Benefits

$18.00 to $18.50 per hour depending on education and experience.

 

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

 

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.