Create hope. Lead change. Make a lasting impact.
 

Why this role matters

At The Salvation Army (Salvos), we believe every person deserves dignity, respect, and the security of a safe, affordable home. As one of Australia’s largest providers of homelessness services, we walk alongside adults and families in crisis, offering accommodation, case management, assertive outreach, financial assistance, community connection and pathways toward long-term stability.
 

Your leadership will directly contribute to transforming lives—helping people find safety, rebuild confidence, and rediscover hope.
 

About the role

As the Program Manager for our St Kilda Crisis Support Service, you will play a pivotal leadership role within the Homelessness Stream. This is your opportunity to shape an inclusive and supportive team culture, oversee high-quality and compliant service delivery, and help steer the strategic direction of programs supporting some of Victoria’s most vulnerable community members.
 

Reporting to the Regional Manager, this is a permanent full-time position, based in St Kilda, VIC.
 

How you will make an impact

In this role, you will:

• Ensure inclusive, accessible, and client‑centred services through effective operational planning, risk management, quality assurance, compliance, and sound budgeting and asset oversight
• Build strong systems and processes that support consistent practice, ongoing review, data-driven evaluation, and the development of innovative service models
• Inspire, lead, and develop a knowledgeable and compassionate workforce by supporting Team Leaders, recruiting skilled staff, fostering learning and development, and ensuring a safe and positive workplace culture
• Drive strategic service planning through client voice, national practice frameworks, service improvements, and alignment with broader state and national priorities
• Strengthen sector relationships and partnerships, maintaining effective referral pathways and representing TSA in relevant forums, peak bodies, accreditation processes and collaborative initiatives
   

What you will bring

• A tertiary qualification in Social Work, Welfare, Community Development or a related field OR extensive sector experience demonstrating equivalent knowledge
• Proven experience working within the homelessness sector is essential, as this role provides leadership and strategic oversight to a highly capable team with extensive frontline expertise in homelessness services
• Experience and knowledge of homelessness entry point systems, including coordinated access, referral pathways, and engagement with services such as entry point assessments, triage processes, or crisis accommodation referral systems
• A current Victorian driver’s licence and an Employee Working with Children Check
• A passion for empowering people, a commitment to social justice, and the ability to lead with compassion, integrity and purpose
   

What we offer

At The Salvation Army, we value our people. Eligible employees enjoy:

• Salary packaging up to $15,900 (tax-free) plus an additional $2,650 for meals and entertainment
• Generous paid parental leave (12 weeks primary, secondary carers leave), purchase leave options (up to 8 weeks), and 5 additional days per year to work in other TSA programs
• Access to Employee Assistance Program, health and wellbeing initiatives, and Fitness Passport
• Ongoing learning and development to grow your professional capabilities
• A deeply rewarding, purpose-driven career creating genuine and lasting social impact
   

Conditions

This position is remunerated in accordance with the Social, Community, Home Care and Disability Services Award – Level 7.
 

How to apply

If you are driven to make a difference and ready to lead a team dedicated to creating positive change, we want to hear from you.

Please submit your resume and a cover letter outlining your alignment with the requirements of this role.
 

Together, let’s build a brighter future.
 

Applications will close once a suitable candidate is appointed.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration