
Manager, IT and Cybersecurity
Job Description
Primary Responsibilities
- Manage the day‑to‑day relationship and performance of the MSP to ensure delivery of high‑quality, cost‑effective IT services
- Coordinate IT equipment provisioning and maintenance for employees and contractors, including laptops, printers, and communication tools
- Ensure effective IT service desk operations, user lifecycle workflows, and asset and license management
- Provide direct technical support as needed to employees and consultants across the organization
- Deliver IT and cybersecurity training and communicate updates, best practices, and process improvements
- Perform regular account and access audits and ensure enforcement of least‑privilege principles
- Manage monitoring, maintenance, and support of security tools, systems, and service provider relationships
- Support development and continuous improvement of documentation, procedures, and the information security program
- Partner with cross‑functional teams to identify opportunities for automation, optimization, and efficiency
- Stay current on emerging technologies, cybersecurity risks, and industry best practices to make informed recommendations
Required Skills & Qualifications
- At least 6 years of experience in IT operations, including hands‑on leadership in a growing organization
- Minimum of 3 years of experience in the biotechnology or pharmaceutical industry
- Strong expertise in Microsoft technologies, M365, and PC environments
- Solid understanding of cybersecurity principles, data privacy standards, and compliance frameworks
- Experience managing IT projects and implementing infrastructure across diverse technologies
- Proficiency in systems administration, networking, security tools, databases, storage systems, and communication technologies
- Demonstrated ability to optimize support systems and workflows including use of responsible AI capabilities
- Strong critical thinking, decision‑making, and prioritization skills
- Service‑oriented mindset with excellent interpersonal, verbal, and written communication abilities