IT Business Analyst - BRM (Alajuela, Costa Rica)

Life Unlimited. At Smith and Nephew we design and manufacture technology that takes the limits off living.

The Business Relationship Manager for R&D Clinical Systems helps make clinical work more efficient by using technology. This person is the main contact for clinical teams in R&D, connecting their needs with new systems and tools. They help create business cases for new ideas, make sure service requests are handled quickly, and work with other teams to fix problems.

This position is a P2 level

What will you be doing?

• Contribute to R&D and Clinical Strategic planning and demand shaping

• Contribute and develop 1 year and 5 year roadmaps of technology alongside our business partners.

• 3rd Party Coordination: Lead discussions with all 3rd party partner/vendor future solutions to deliver the R&D Clinical roadmaps.

• Customer/Business Partner Coordination: Accountable for communicating to our clinical business partners.

• IT Partner/Stakeholder Coordination: When needed with our Global Service Delivery team to achieve resolution on problem management incidents.

• Demand Management: Ensure that IT Demand and Project Management entries in ServiceNOW are correct and up to date for Demand Review and aligns with long term roadmaps for R&D Clinical.

• Change ticket leadership and problem management: This includes coordinating with stakeholders and determining accurate impact assessment of changes, and problems.

What will you need to be successful?

Education

• Requires bachelor's degree or equivalent experience in engineering or a relevant field. or an equivalent 2 years' experience in leading / managing a Level 2 & 3 R&D Systems support team for a medical device, life science or pharmaceutical industry.

Certifications

• Agile Alliance Certified (Good to have)

• Any of the ITSM Frameworks

• Data Analytics (Good to Have)

Experience

• 2+ years of IT work experience in leading

• Experience in Clinical System tools such as Medidata, Veeva, Anaqua Idea Point, eTMF.

• Some experience in Software Development Lifecycle such as Jira, Jama, Atlassian Stack, Solidworks, Catia, Altium, Figma, DraftView, Mimics, Matlab, Siemens NX, CAD tools, SSL certificates and Document Management Systems.

• Experience in working and/or supporting application at a Medical Device, Life Sciences or Pharmaceutical field/industry

Languages

• English proficiency: Advanced

Knowledge

• Knowledge and hands on experience in ITIL disciplines

• Knowledge and hands on experience being accountable for Clinical and R&D Systems.

Competences

• Effective communication skill and proficiency in collaborating and hosting IT escalations/meetings while maintaining calm and focus even if under pressure.

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ 

• Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.

• Work/Life Balance: Extra days off, birthday off, voluntary hours.

• Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave. 

• Flexibility: Hybrid work model (for more professional roles), flexible schedules.

• Training: Training program, unlimited learning.

• Extra perks: employees association, and more…

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