VP of Technical Support permanent position

Title: VP of Technical Support

Location: Tualatin, OR

Type: Permanent

Job Description:

client is recognized as the world’s pioneer in power tool safety

technology. A recipient of numerous awards for safety and innovation,

client introduced its first table saw to the commercial and hobbyist

markets in 2005. Within just a few years, client was the leading

manufacturer of table saws for those markets. Since 2005 client safety

technology has saved thousands of users from serious table saw injuries,

many of which would have been devastating, life-changing injuries on

ordinary table saws. Client is now poised to accelerate its rapid growth as

it launches its first portable table saw to the consumer and professional

market.

Since its inception, client has been recognized as providing unrivaled

product and technical support to its dealers and customers, both in the US

and abroad. With its recent expansion into the consumer market, client 

seeks to grow and develop its product and technical support capabilities to

serve this new market.

Client is seeking an experienced leader to develop the strategic direction

and manage the resources and activities necessary to ensure 

maintains and grows its reputation for outstanding customer satisfaction.

Job requirement:

• Develop and execute strategies on a product-by-product basis to

provide product and technical support for both warranty and non-warranty

products.

• Hire, train, and manage a team of technical support personnel to

provide rapid and effective dealer and customer support.

• Identify and manage third-party resources for on-site technical

service.

• Design and implement processes to ensure efficient and successful

problem resolution and case management.

• Formulate and perform quality control assessments on all product and

technical support activities.

• Track and analyze support issues and costs to develop solutions for

improving customer experiences and reducing warranty costs.

REQUIRED QUALIFICATION:

• Bachelor’s Degree or higher in business, engineering or related

field, or an equivalent combination of education and work experience.

• Minimum of ten years of customer support experience, including at

least five years of management experience.

• Ability to develop a strategic vision for customer service and

communicate that vision to inspire employees and influence business leaders.

• Strong leadership and motivational skills.

• Excellent written and verbal skills.

REQUIRED QUALIFICATION:

• Bachelor’s Degree or higher in business, engineering or related

field, or an equivalent combination of education and work experience.

• Minimum of ten years of customer support experience, including at

least five years of management experience.

• Ability to develop a strategic vision for customer service and

communicate that vision to inspire employees and influence business leaders.

• Strong leadership and motivational skills.

• Excellent written and verbal skills.

Please help pass along to colleagues or associates below position who are looking for new role if you are not available.

Should someone need more information I can be reached at narendraATmitresourceDOTcom 

Thank you for your time.