Commercial Lines Account Manager
Job Description
At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We are seeking a Commercial Lines Account Manager to support our growing regional Commercial Lines team.
This is a flexible, growth-oriented opportunity designed for a strong Commercial Lines professional who thrives in a fast-paced, client-facing environment. Depending on experience and long-term performance, this role offers a path toward Account Executive responsibilities over time. This individual will partner closely with producers, clients, carriers, and internal service teams to support onboarding, retention, and ongoing client management.
About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Why Alera Group
Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES
Client Service & Account Management
- Support a growing book of Commercial Lines business alongside regional producers
- Deliver exceptional client service while helping maintain strong client retention
- Serve as a trusted point of contact for client service needs, renewals, policy questions, and account management support
- Build strong relationships with clients, carrier partners, and internal teams
Operational Excellence
- Manage multiple priorities in a fast-paced Commercial Lines environment
- Support onboarding of new business and ensure smooth account transitions
- Partner with internal service teams to maintain operational accuracy and service consistency
- Proactively identify service gaps and recommend solutions
Growth & Development
- Gain exposure to broader client strategy and Account Executive-level responsibilities over time
- Participate in client-facing meetings and relationship development as experience grows
- Support regional growth initiatives in partnership with producers and leadership
QUALIFICATIONS
Required
- Minimum 2+ years of Commercial Lines insurance experience
- Commercial Lines Account Management or strong client service experience
- Excellent customer service and communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative, team-oriented mindset
- Interest in long-term growth within Commercial Lines
Preferred
- Experience supporting Commercial Lines producers
- Exposure to renewals, onboarding, retention, and client-facing account management
- Property & Casualty license (or ability to obtain if needed)
- Interest in growing toward an Account Executive path
Core Competencies
- Leadership and team development
- Accountability and follow‑through
- Collaborative mindset
- Client‑first thinking
- Strategic problem‑solving
- Strong operational discipline
ADDITIONAL INFORMATION
Compensation:
Salary range: $80,000 – $90,000 per year, based on experience.
Eligible for performance-based bonus: Yes
Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model:
This role is Hybrid (Preferred office reporting locations: Norwell, MA or New Bedford, MA)
Candidates must be able to work in a hybrid capacity aligned with an Alera Group office in the Eastern region.
Professional Development – Alera Group Academy
At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to:
Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities
Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications
This position may require:
Active Property & Casualty License
Ability to obtain required licensure within 6 months of hire
Ongoing continuing education to maintain active status
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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Location Type
Hybrid - 3 or more days in office - Office UKG Work location
Required
- Minimum 2+ years of Commercial Lines insurance experience
- Commercial Lines Account Management or strong client service experience
- Excellent customer service and communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative, team-oriented mindset
- Interest in long-term growth within Commercial Lines
Preferred
- Experience supporting Commercial Lines producers
- Exposure to renewals, onboarding, retention, and client-facing account management
- Property & Casualty license (or ability to obtain if needed)
- Interest in growing toward an Account Executive path
Core Competencies
- Leadership and team development