Salesforce Managed Services - Lead

Summary of Task and Duties

• Providing day-to-day support for multi-org environment across 4 Divisions
• Daily interaction with Sales and Service Enablement teams on resolving Break / Fix support issues
• Proactive Monitoring on admin errors on the platform
• Manage offshore developers’ resources for development of break/fix
• Daily interaction with Director, CRM & Enterprise Solutions
• Daily interaction with DevOps Support team
• Daily interaction with Solution Analysts

Skills needed

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified CPQ Specialist
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Field Service Consultant
• Salesforce Certified Platform App Builder
• Copado Experience

Additional Preferred Skills

• Salesforce Certified Business Analyst

General Skills

• Strong communication skills
• Well organized and self-motivated
• Strong Critical thinking skills
• Flexibility to meet continuously changing priorities and challenges
• Strong attention to detail
• Minimum 5+ years’ experience
• 3 days at client’s location