Collections Specialist

Additional responsibilities include:

• High volume of outbound calls (95-120 calls per day)
• Recover outstanding payments in a timely manner
• Negotiate payment arrangements while maintaining a great customer experience
• Track and follow up on payment plans for delinquent accounts
• Keep accurate and detailed notes and records of account activities
• Prepare and distribute aging based reporting daily
• Provide cash forecasting for assigned customer base
• Independently investigate and resolve discrepancies
• Reconcile customer statements, billings and payments
• Process various forms of payments

Requirements

• 3+ years’ experience in a high-volume collections environment
• 3+ years’ experience in account reconciliation/cash applications
• Experience working with call volume and collections targets and right deadlines
• Excellent communication and customer service skills
• Ability to be polite and compassionate without lacking confidence
• Strong negotiation and persuasion skills
• Strong working knowledge of Excel, Word, and Outlook
• Spanish bilingual is a plus
• Experience in Sanitation/Recycling Industry a plus
• Experience with a 3^rd party collection agency