Inside Sales Representative

Job Summary

The Inside Sales Representative is responsible for generating new business, qualifying leads, and driving revenue through outbound and inbound sales activities. This role focuses on building relationships, understanding customer needs, and closing deals primarily via phone, email, and virtual meetings rather than face-to-face interactions.

Key Responsibilities

• Prospect and qualify potential customers through outbound calls, emails, and social selling
• Responding to inbound leads and convert them into sales opportunities
• Conduct product demos and sales presentations via phone or video
• Understand customer needs and recommend appropriate products or services
• Manage the full sales cycle from initial contact to close for assigned accounts
• Maintain accurate records of interactions and pipeline activity in CRM software
• Meet or exceed individual sales targets and KPIs
• Collaborate with marketing and account management teams to optimize lead conversion
• Follow up on leads, trials, and proposals in a timely and professional manner

Sales Support & Conversion

• Conduct initial needs assessments to determine prospect fit
• Provide basic product/service information and pricing guidance
• Schedule appointments, demos, or site visits for closing representatives
• Convert qualified inbound traffic into booked opportunities or closed deals (where applicable)

Call Flow & Process Control

• Follow call scripts and traffic-control procedures to ensure consistency
• Maintain target response times, call handling metrics, and conversion rates
• Monitor queue volume and prioritize urgent or high-value opportunities
• Escalate high-priority or complex inquiries appropriately

CRM & Data Accuracy

• Log all lead activity, call outcomes, and notes in the CRM system
• Maintain accurate lead status updates and disposition codes
• Support reporting on inbound traffic, conversion rates, and SLAs

Collaboration

• Work closely with outside sales, operations, and marketing teams
• Provide feedback on lead quality and traffic trends
• Assist with process improvements to optimize inbound flow

Required Qualifications

• High school diploma or equivalent
• 1–3 years of sales, customer service, or inside sales experience
• Strong verbal and written communication skills
• Comfortable making a high volume of outbound calls
• Basic proficiency with CRM systems (e.g., Salesforce, HubSpot)
• Strong organizational and time-management skills

Preferred Qualifications

• Experience selling products
• Proven track record of meeting or exceeding sales goals
• Familiarity with sales methodologies

Skills & Competencies

• Persuasion and negotiation
• Active listening and problem-solving
• Resilience and ability to handle objections
• Results-driven mindset
• Strong follow-up and closing skills

Equipment Operated:

• Computer (Keyboard, mouse)
• Phone
• Office equipment (printer, copy machine, etc.)
• Vehicles (Trucks/Cars) of various sizes
• Flatbed trucks
• Trailer mounted warning signs
• Cones, delineators, drums, barricades, signs and various other traffic control devices
• Trailer
• Various products to conduct product demonstrations

Physical Requirements & Work Environment

• Requires standing for prolonged periods of time
• Requires using hands to handle, control or lift objects
• Requires being outside and exposed to environmental conditions
• Requires being in construction environment
• Exposure to reasonable noise levels
• Requires remaining in the seated position for prolonged periods of time
• Requires lifting up 40lb
• Requires repetitive motion of hands
• Clarity of vision at 20 inches or less
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required. Traffic Management LLC. (TML) reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.